Principal, Program Manager

See yourself at Twilio

Join the team as Twilio’s next Principal, Program Manager (Talent Acquisition and Employee Relations Enablement).

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to own the end-to-end design, build, launch, and evolution of enablement programs that drive global transformation across Twilio’s Talent Acquisition (TA) and Employee Relations (ER) functions. You are a thought leader who doesn’t just build solutions—you shape the long-term enablement strategy, ensuring our TA and ER teams have the clarity, capability, and connection needed to navigate Twilio's most complex challenges. This role sits within the People Team and reports to the Director, People Partnerships Strategic Delivery.

Responsibilities

In this role, you’ll:

• Drive Strategic Direction: Lead the multi-year roadmap for TA and ER enablement. You don’t just execute programs; you define how enablement serves as a lever to achieve organizational goals.
• Orchestrate Complex Programs: Manage an agile portfolio of high-impact initiatives and projects (e.g., advanced interviewer training, ER investigation frameworks, Recruiter upskilling), where you design, scale, and execute in alignment with multiple leadership levels and stakeholder functions.
• Lead Our Content Architecture: Oversee the creation of "best-in-class" enablement resources. You are responsible for the overall standards and strategy across all People Partnerships knowledge management materials, setting the foundation for continued AI innovation and operational excellence.
• Deliver Training: Coordinate and facilitate high-impact training sessions to support new tool roll outs, process changes, and upskilling initiatives.
• Lead Change: Incorporate impactful change management strategies to support new ways of working. You are the "voice of the user," ensuring that global shifts in process, policy, and practices are adopted seamlessly by TA, ER, and partner stakeholders.
• Manage Stakeholders: Build, strengthen, and manage cross-functional partnerships with critical stakeholders in TA leadership, ER leadership, Operations, and Technology teams to identify priorities, manage tradeoffs, and drive overall alignment.
• Facilitate Continuous Improvement: Continuously monitor, measure, and evaluate the impact of TA and ER enablement programs using both qualitative feedback and quantitative performance data; adjust content and delivery based on insights.
• Advise Executives: Act as a trusted partner to TA and ER senior leadership. You provide the data-driven narrative that connects enablement activities to business performance (e.g., Quality of Hire, Risk Mitigation, and Operational Speed).
• Mentor: Mentor and support other enablement team members while helping evolve program management maturity within the People Partnerships team.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of experience in program delivery, enablement, or other talent-focused initiatives at a global company.
• 3+ years of functional experience in talent acquisition.
• Experience designing and delivering transformational programs, specifically managing a broad portfolio of programs that drive measurable improvements in organizational productivity, collaboration, and business outcomes.
• Advanced skills in project management, stakeholder management, change management, enablement, and training development.
• Demonstrated ability to influence senior leaders without formal authority, often managing and navigating stakeholders through high-stakes or ambiguous territory.
• Strong business acumen, with the external and internal insights to connect TA and ER initiatives to broader company strategy.
• Domain depth evidenced by a strong understanding of the Talent Acquisition lifecycle and/or Employee Relations landscape, including the tools (ATS, Case Management) and compliance requirements of a global talent organization.
• Experience crafting high-visibility, high-impact messaging that drives behavior change across large, diverse teams.
• Bachelor’s Degree or equivalent experience in a related field.

Desired:

• Prior experience in the technology industry.
• Experience building and scaling enablement programs in a remote environment.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $132,640.00 CAD - $165,800.00 CAD
• Target Bonus Percentage - 17.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location