Genesys Cloud Managed Services Principal Support Engineer

TTEC Digital's journey began as a specialized segment within TTEC Holdings, Inc., a company founded in 1982 by Kenneth Tuchman with a clear vision: to revolutionize the way companies deliver customer experiences. For over four decades, TTEC has been obsessed with CX excellence, a passion that fueled its evolution and expansion across the globe. Recognizing the critical role of technology in modern customer interactions, TTEC Digital was forged to spearhead innovation in the digital CX landscape. This strategic move aimed to combine TTEC's extensive experience in customer engagement with cutting-edge technological capabilities.

What started as an endeavor to integrate technology more deeply into customer service has blossomed into TTEC Digital becoming a global leader in customer experience orchestration. The company's narrative is one of continuous adaptation and growth, marked by a relentless pursuit of specialized technical and strategic expertise. This has enabled TTEC Digital to offer a comprehensive suite of services at the intersection of contact center technology, CRM, AI, and analytics – what they term the 'point of conversation.' With a significant global footprint, operating across continents and supporting numerous languages, TTEC Digital empowers organizations worldwide to maximize their technology investments. Their story is one of leveraging decades of innovation on leading CX platforms, blended with in-house expertise, to help businesses forge deeper, more meaningful relationships with their customers and ultimately drive significant shareholder value through enhanced revenue, cost reduction, and improved productivity.