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TrueCommerce is seeking an experienced Connection Analyst. The Connection Analyst III will use analytical, technical, creative, and interpersonal skills to support TrueCommerce’s implementation lifecycle.
This role is a hybrid (if near Columbus, OH or Pittsburgh, PA) otherwise, will be a remote opportunity in the US.
As a Connection Analyst III you will:
- Establish Trading Partners
- Ensure the Trading Partner has a single EDI point of contact for all inquiries
- Establish and test connectivity between the Trading Partners and Customers
- Gather, maintain, and publish mapping specifications for departmental consumption
- Ensure mapping is being completed in accordance with the departmental Service Level Agreements (SLAs)
- Relationship Management
- Establish and maintain accurate Trading Partner test instructions
- Align TrueCommerce with the Trading Partners as a preferred EDI provider for their vendors
- Technology Management
- Establish oneself as a subject matter expert status by mastering all variations of connectivity (FTP, AS2, VAN)
- Troubleshoot and resolve all production communication errors in accordance with departmental SLAs
- Contribute to standard operating procedures (SOPs)
- Recognize extraneous connectivity hops and coordinate to simplify and reduce cost
Connection Analyst III Skills for Success:
- Problem Solving/Analysis
- Results Focused
- Initiative/Innovation
- Customer Service Skills
- Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
Education and Experience:
- Associate's degree in Business REQUIRED with 4+ years experience in a related role
- Bachelor's degree in Business Preferred with 2+ years experience in a related role
- 4+ years with X-12 and XML
- 4+ years with FTP and AS2
- 4+ years client services, business to business, computer support/service, experience is preferred.
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance. Please visit our website for additional information.
