Associate Product Implementation Manager - EMEA

About Our Role

As an Associate Product Implementation Manager (PIM), you’ll join a mission-driven team responsible for onboarding clients, activating products, and supporting scalable system improvements that benefit all future implementations.

This entry-level role is ideal for someone early in their technical SaaS career, eager to learn how products are deployed and maintained, and excited to contribute to a high-impact, cross-functional team.

You’ll work with experienced PIMs and collaborate closely with Sales, Engineering, Customer Success, and Product to deliver smooth go-lives, support client integrations, and ensure technical stability.

What You’ll Learn & Do

This is a growth-focused role, where you’ll build foundational skills and gain hands-on experience in:

Client Onboarding & Product Activation

• Assist with onboarding and implementation tasks across a wide range of client types
• Collaborate with Sales, Customer Success, and Engineering to keep go-lives on track
• Set clear expectations with partners and escalate blockers appropriately
• Own task tracking and documentation of client cases in internal systems

Technical Support & Product Knowledge

• Troubleshoot basic integration issues and escalate appropriately
• Learn how to use internal tools like Google Tag Manager, DataDog, and QA dashboards
• Participate in calls with clients and squads to diagnose issues and confirm technical setups
• Become familiar with core product functionality and integration types

Process & Systems Optimisation

• Contribute to team processes by flagging inefficiencies and proposing small improvements
• Help document onboarding processes and playbooks in Notion
• Keep data and implementation records accurate and up to date
• Leverage low-code tools (Zapier, GTM, etc.) to streamline repetitive tasks

Stakeholder & Communication Management

• Communicate effectively with clients, third-party partners, and internal teams
• Flag disengaged clients, coordinate follow-ups, and involve appropriate stakeholders
• Participate in client and partner calls to clarify steps and provide support during integration

Why Join Our Product Implementation Team

This team is not just about turning on features. We are:

• Activating contracted revenue in scalable, high-quality ways
• Providing technical support that focuses on root causes—not just ticket resolution
• Building better systems to improve every future onboarding
• Designing smarter workflows, leveraging AI and automation tools to prevent issues before they arise

You’ll be part of a thoughtful, supportive team that values quality over speed, collaboration over silos, and continuous improvement over one-off fixes.

How We Measure Your Success

• Monthly recurring revenue is activated effectively and on time
• Issues are resolved with long-term fixes, not band-aids
• Technical support is proactive, not reactive
• Onboarding time and manual steps decrease
• You grow in technical, communication, and project coordination skills

Requirements

You Might Be a Good Fit If You Have…

• 0–2 years of experience in a technical or client-facing role (SaaS experience a plus)
• Self-driven with a strong desire to learn, take initiative, and grow with close mentorship
• Analytical mindset and quick learner.
• Excellent written and verbal communication skills
• Semi-technical background and tech-savvy, with experience using tech tools to improve internal processes (Dev Tools, DataDog, Google Tag Manager, Looker, Google sheets, Zapier, ChatGPT, Gemini, API integrations, Postman, data integration platforms, etc)
• A proactive and curious mindset—you don’t just want to fix things, you want to understand them
• Ability to manage multiple tasks and priorities with strong time management
• Bonus: Experience in hospitality tech, or fluency in a second European language

Benefits

Why Join Us?

• Be part of a fast-paced, dynamic team at the forefront of travel technology innovation.
• Enjoy a collaborative and fun working environment with opportunities for personal and professional growth.
• Competitive salary package and benefits

If you're motivated by growth, fuelled by curiosity, and excited to make a real impact — we’d love to connect with you!

Our start-up culture means everybody's contribution matters and is celebrated. We set ourselves ambitious goals and are proud of our ability to deliver those through smart working. Pace. We’re growing. Get on board fast and be part of the journey. Having a real impact on an award-winning and fast-growing company.

Benefits will vary depending on location

• Paid vacation days
• Working abroad for 4 weeks a year (within a -/+ 3 hours time zone)
• Enhanced maternity & paternity
• Monthly health and wellbeing allowance - You can use this for gym membership, private healthcare, massages, therapy, cinema etc
• Yearly learning allowance*
• Life Event leave (marriage, divorce, moving house, child’s first day at school, ceremony or graduation)
• Make a Difference (volunteering) day
• Plus much more!

*Subject to passing probation

We also offer...

• Quarterly review socials
• Hybrid or Remote working
• Refer a Friend policy
• Flexibility with childcare
• Sabbaticals (from year three onwards)

We do not require external agency support for the recruitment of this role. Thank you.