Part-Time Social Media Support Specialist

Description

🤓At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.

🌈Who we're looking for?

We are seeking a meticulous and proactive Social Media Support Specialist to manage interactions across our brand's social media channels, including Instagram, YouTube, TikTok, LinkedIn, and Facebook. This part-time role involves monitoring comments, engaging with users, and ensuring seamless communication between the audience and internal teams.

Please submit all resumes or CV's in English. :)

Note: Applicants are required to complete a test assignment as part of the application process.

What you will do

1. Content Moderation:

• Monitor comments and interactions across organic and paid social media.
• Identify and remove spam or inappropriate content to maintain community standards.

2. User Engagement:

• Respond to questions and comments using pre-approved scripts.
• Address user concerns promptly while maintaining brand voice and professionalism.

3. Tracking and Reporting:

• Ensure all links in responses are meticulously tagged with UTM parameters for analytics tracking.
• Provide regular reports on engagement metrics and flagged issues (we have Meltwater and Metricool to assist you).
• Collect user feedback from social interactions to identify trends or areas for improvement.
• Share insights with marketing and product teams to inform strategy.

4. Collaboration with Product Team:

• Create detailed tickets in Jira for issues requiring escalation to the product department.
• Liaise with product teams to resolve user issues effectively and follow up on resolutions.

5. Crisis Management:

• Monitor for potential social media crises and escalate urgent matters promptly.

Requirements

• Strong understanding of major social media platforms (Instagram, YouTube, TikTok, LinkedIn, Facebook).
• Excellent written communication skills with attention to detail.
• Familiarity with UTM parameters and basic analytics tools.
• Experience using Jira or similar ticketing systems is a plus.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer service experience or prior moderation experience preferred.

What we can offer you

• Compensation in USD.
• Fully remote and part-time collaboration(about 20 hours per week).
• Join a diverse, global team with experience across tech, ed-tech, and various industries.
• We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.