Customer Success Manager, Meetings & Events

What You’ll Do:

• Manage post-sales activity for Navan meetings & events customers through strong relationship-building, service knowledge, planning, and execution.
• Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their meetings & events programs.
• Drive usage of the Navan meetings & events services by Reed & Mackay by ensuring clients manage their M&E programs through Reed & Mackay.
• Meet or exceed goals.
• Identify and execute against opportunities for account expansion - including new departments, teams, geographies, and use cases.
• Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
• Collaborate cross functionally with team members to uncover and deliver against client needs.
• Deeply understand Reed & Mackay’s services offerings and competitive positioning.
• Travel to customer sites as appropriate.
• Successfully onboard new clients and ensure they unlock maximum value from working with Reed & Mackay throughout their lifecycle as a Navan meetings & events client.
• Work on client renewals, and of adjacent services.
• Capture calendar of events from customers and align them with our meetings & events services
• Host regular post event review calls with client stakeholders and capture satisfaction ratings.
• Foster strong relationships with customers to ensure repeat business for meetings & events bookings.
• Capture referenceable clients and case studies.
• Ensure meetings & events service agreements are active and being utilized.
• Partner with the Navan meetings & events sales team to upsell clients additional meetings & events services.

What We’re Looking For:

• 3+ years of experience in Meetings & Events, Sales, Account Management or related customer-facing position within a rapidly growing company
• Demonstrable track record of high performance and success.
• Strong communication and presentation skills
• Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
• Data driven mindset with attention to detail
• High energy, go-getter with fresh ideas who takes the initiative to get things done
• Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
• Bachelor’s degree preferred or similar work experience

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.