Costa Rica onlyTreviPay, The Pay by Invoice Company™, is the global B2B payments infrastructure partner for manufacturers, retailers, travel companies and banks. With our fully managed platform, intelligent apps, and 40 years of buyer intelligence, we help buyers buy, and sellers grow and get paid faster. Enabling more than $8B in global trade annually, TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
The role of a Client AR Specialist plays a key role in ensuring timely collections and maintaining strong client relationships to support TreviPay's B2B payment solutions. This role will provide you the opportunity to collaborate with finance and client success teams and develop expertise in B2B payment operations
Duties and Responsibilities
oFacilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts
oProvide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders
oRespond promptly and accurately to client inquiries, including payment history and invoice requests, while navigating core systems effectively
oMaintain past-due rate below departmental threshold and consistently achieve productivity targets
oDemonstrate the ability to meet/exceed both quality and productivity performanceexpectations
oDemonstrate the ability to solve for root cause, helping to set customers up for future success
Qualifications
oAbility to multi-task and make routine decisions
oAbility to work quickly and accurately simultaneously
oAbility to meet deadlines
oCustomer-centric focus and professional demeanor
oStrong communication skills including writing, speaking and active listening
oPositive attendance, dependability, and reliability
oProven ability to assess, prioritize, and balance daily workload
oProficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel
oAttention to detail
oListens with empathy
Years of Experience
o0-1 years of relatable experience preferred
oEducation (High School Diploma, Associate, Bachelors, Masters)
oDepending upon the region or the client requirements relevant language support might be required
What is in it for me?
- Work in a friendly and caring company where teamwork is key
- Work with skilled people that are invested in your success and growth
- Remote working is the new normal with flexible work options and paid holidays
- Competitive salary with a comprehensive benefits package starting day one
- Work in a fun environment that promotes creative thinking and a positive attitude
- Career development opportunities
- An open-door policy which means your voice will always be heard
- A robust Employee Referral program
At TreviPay we believe:
- in saying yes to unique and challenging requirements
- empowered team members are creative team members
- our products make the customer’s day just a little bit better
- work/life balance makes us all more effective
United States
AR, BO + 16 more