Traver Connect

We are Traver Connect, a premier provider of Business Development Center (BDC) solutions and training specifically designed for the automotive industry. Founded in 2011 by John Traver, we are driven by the core philosophy that 'Experience Matters.' We specialize in helping dealerships maximize their service lane revenue and convert leads into loyal customers through a combination of innovative software, expert training, and dedicated support. Our mission is to empower automotive professionals with the tools and skills they need to deliver exceptional customer experiences that drive long-term loyalty.

We offer a comprehensive suite of services, including inbound and outbound call handling, appointment scheduling, and customer retention strategies. Our solutions, such as our 'Service Concierge' and 'Mining4Need' platforms, are designed to integrate seamlessly with dealership operations, ensuring that every customer interaction is managed with precision and care. We believe that technology should enhance, not replace, the human element of customer service. That's why we focus heavily on training our team members to be proactive, empathetic, and results-oriented, ensuring they represent our clients' brands with the highest level of professionalism.

At Traver Connect, we are more than just a service provider; we are a dedicated partner in our clients' success. We work closely with dealerships to understand their unique challenges and goals, tailoring our solutions to meet their specific needs. Whether it's through our remote BDC agents or our on-site training programs, we are committed to driving growth and profitability for our partners. We take pride in our family-oriented culture, where every team member is valued and encouraged to grow. We are passionate about what we do, and we are dedicated to setting the standard for excellence in the automotive service industry.