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Rep I, Sales Support- Remote

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What We'll Bring:

Customer Service (CS) Sales Support Overview: Customer Service Support Representatives are tasked with managing various touch points of the customer experience life cycle. From sales leads looking to gather information on the products and pricing that we offer, to onboarding potential customers as well as servicing established customers. The customers that we interact with varies based on complexity of the relationship and the customers ‘needs. The position will be responsible for performing all duties associated with in-house customer service and sales support, general office and administration efforts. You will interact and act as a liaison between various internal departments and external parties to resolve customer and sales related questions and problems

What You'll Bring:

1-2 years of experience in a call center, sales, product support, or clerical/administrative work. Collaborative customer service skills, including attentive listening skills and the ability to articulate customer wants/needs and interact with individuals at all levels, both internally and externally. Flexible to work independently and as a team player to resolve issues.

Impact You'll Make:

1. Answer and respond to incoming calls from customers and sales associates, working to resolve questions and problems independently. 2. Provide basic technical support and act as a liaison between the customer, internal departments and software vendors. 3. Compile and distribute membership packets to prospective customers, and then review them upon return for completeness and accuracy, ensuring documents are completed, signed and included. 4. Perform routine account maintenance including name and address changes, subscriber codes, product activations and cancellations, accounts receivable adjustments, miscellaneous billing forms and changes to pricing groups. 5. Perform data entry, compile data reports and special projects.

TransUnion Job Title

Rep I, Sales Support

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About the job

Apply before

Jul 21, 2024

Posted on

May 22, 2024

Job type

Full Time

Experience level

Mid-level

Location requirements

ArgentinaBoliviaChileColombiaCosta RicaCubaDominican RepublicEcuadorEl SalvadorGuatemalaHondurasMexicoNicaraguaPanamaParaguayPeruSpainUruguayVenezuela

Hiring timezones

Costa Rica +/- 0 hours, and 18 other timezones

Job categories

Sales Support SpecialistRemote Support SpecialistSales SupportSales Development Representative

Skills

Customer ServiceSales SupportProduct SupportAdministrative WorkTechnical SupportData EntryData Reporting
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