Bilingual Voice Agent, T&E Call Center Operations-Remote

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What We'll Bring:

What You'll Bring:

The Tenant and Employment (T&E) Voice Office Operations Representative is responsible for answering inbound phone calls for all T & E products. The Voice Operations Rep will support customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

• 1-3 years of experience in an operations job role, including inbound voice customer care/support.
• Highest level of formal schooling for the specific region (High School Diploma).
• Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English
• Moderate skills in Microsoft applications
• Must be self-motivated and a self-starter.
• Demonstrate attention to detail in all work completed.
• Proactively works to improve knowledge and adherence to company processes and procedures.
• Collaborates well with others in a team-oriented work environment.
• Adapts well to change and can adjust priorities as needed.
• Displays time management skills.
• This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

Impact You'll Make:

• Maintains a consistently high level of knowledge regarding T&E products, services, and tools.
• Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.
• Maintains a solid understanding of U.S. credit/financial principles and knowledge of USA criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
• Adheres to established processes and procedures when responding to support phone calls.
• Works with QA and team leaders to improve individual performance based on feedback and coaching to ensure high-quality work product is delivered to T&E customers and consumers.
• Manages individual performance for aux time usage and adherence to schedules.
• Performs other duties as assigned.
• Must work U.S. business hours in support of U.S. customers and consumers.
• Must be open to rotational weekend shifts during U.S. business hours to support U.S. customers and consumers.

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