Remote French (Belgium) Scheduler

Work Location: Remote

Workload: 40 hours/week (Weekday normal business hours)

Engagement Model: Freelance / Independent Contractor

Project Duration: 2-4 weeks (subject to confirmation and available project work)

Estimated Start Date:  ASAP June 2024

DataForce is seeking a motivated Scheduler to join our team. Schedulers are responsible for communicating with potential participants via phone or email, as well as screening them based on defined criteria, and scheduling them based on their availability. Schedulers are also responsible for responding to pre-study participant questions, and pre-study follow-ups to encourage attendance and minimize no shows. The scheduling coordinator is the main face of our team to study participants.

Work Responsibilities

• Screening applicants via phone calls and scheduling appointments according to availability

• Sending emails to candidates to guide them through document signing and briefly explaining the purpose of the study

• Sending reminders to candidates to minimize no shows

• Answering candidates' inquiries via email and calls or redirecting inquiries as needed

• Providing logistics information

• Filling the session schedule days in advance and reflecting project changes on scheduling, resource planning files and study documentation where appropriate

• Communicating and coordinating with project team on daily basis to ensure up-to-date information

Requirements

• Idiomatic fluency in French (Belgium)
• Advanced English language skills
• Great organizational skills needed
• Must be extremely detail-oriented
• Resilient personality; must look for opportunities to adjust through applied feedback
• Must be flexible and able to shift focuses quickly
• Must possess outstanding customer service and excellent communication skills including phone, email and electronic media communication
• Experience working in a team
• Ready to support moderators, project coordinators, and managers at achieving the desired goal

DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.  

We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains.  

To learn more about DataForce please visit us at https://www.transperfect.com/dataforce