Director of Client Services

Join Transcom as a Director of Client Services! The Director of Client Services serves as the senior strategic partner for Transcom’s most important clients. The role owns the overall health, growth, and profitability of the relationship while aligning Transcom’s operational delivery, commercial strategy, and technology innovation with the client’s evolving business priorities.

Requirements

• +10 years of experience in BPO, customer experience outsourcing or large-scale service operations
• Bachelors Degree in Business Admin, Operations Management or related is preferred
• Proven ability in managing client relationships and P&L accountability
• Demonstrated ability to partner with senior client stakeholders & translate business needs into operational solutions
• Strong leadership, communication and interpersonal skills
• Understanding of AI-driven CX transformation and digital service models
• Effective cross-functional collaboration with operations, sales, and product teams
• Analytical and financially literate with ability to manage complex commercial relationships
• Ability to work in a fast-paced and dynamic environment

Benefits

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
• Flexible work schedule
• Life-work balance
• Opportunity to work remotely
• Corporate benefits and discounts