01 Senior Real Time Analyst

Join Transcom as a Senior Real-Time Analyst and play a crucial role in ensuring operational efficiency and performance within our contact center environment. You will optimize performance, monitor and analyze data, drive adherence, lead and mentor, and solve problems.

Requirements

• Language Proficiency: English at a C1 level
• University graduate or at least a secondary school diploma
• Minimum 2+ years as a Real-Time Analyst (External) or 1 year in a Real-Time role (Internal)
• Mastery of Alvaria WFM, high-level proficiency in Excel/Google Sheets, and experience with data analytics platforms

Benefits

• International and inclusive environment
• Continuous development through internal learning platforms and external training
• Endless growth opportunities
• Modern and comfortable office and relaxing spaces
• Flexible work schedule and life-work balance