United States onlyAn extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!
Overview
This positions provides white glove support to our premium service client base in the Financial Market Line of business.You will be working with a team of Engineers responsible for assisting customers with gathering server and OS (primarily linux) requirements, building servers and deploying them to datacenters across the world. In addition, this position will supports both server hardware and Linux OSs in the field and be proactive about alerting the customer to potential server performance issues and recommending / implementing solutions.
Responsibilities
Primary Duties and Responsibilities:
- Engage with clients regarding new server/service implementations, as well as plan and execute the delivery of these requests
- Act as primary contact for client representatives for support-related incidents and scheduled check-in meetings
- Perform support and maintenance on an as-needed basis outside of normal office hours
- Build and deploy new systems for customers
- Continuously improve the tools and processes related to creation, deployment and support/monitoring of customer servers
- Document all client requests, with step-by-step instructions for the implemented solution
Qualifications
Qualifications:
10+ years’ experience managing Unix-like systems (Red Hat, CentOS preferred)
Demonstrated skills in decision making/judgement and initiative
Excellent technical writing skills required
Capable of working both independently and within a team
Experience with common Linux programming/scripting languages. Python strongly preferred.
Good experience with various servers and manufacturers (Dell, HP, Supermicro)
Understanding of filesystems, volume managers, raid concepts. (ZFS, LVM, MD, XFS, EXT4)
Experience with forensic applications (e.g. Sysdig, Auditd, Wireshark, ELK stack), and deep analysis into performance-related issues
Advanced understanding of network concepts, particularly VLANS, multicast, and static routing
For this role, we anticipate paying $110,000K - $125,000K annually. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.
Experience with an automation engine, such as Ansible, Puppet, or Chef
Optional Desired Qualifications:
Ansible experience strongly preferred
Ubuntu, KVM, OpenStack, Docker, Kubernetes experience preferred
Exposure to other facets of IT (Information Technology) helpful
Familiarity with audited environments preferred
Education and Certifications:
Bachelor’s degree or equivalent experience required
ITIL certification preferred
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
