United States onlySenior Director, Events Delivery
Reports To: Chief People Officer
Job Type: Full-Time
About TM Forum
TM Forum is the global industry member alliance for telco and tech companies with over 800 communication service providers, vendors, hyperscalers, consultancies and system integrators, including the world’s top ten CSPs and top three hyperscalers. We aim to return the telco sector back to growth, through a move to AI-enabled agility and efficiency delivered by our three industry Missions: Composable IT & Ecosystems, Autonomous Networks, and AI and Data.
Our Missions are delivered through a flywheel of capabilities: Insight, Innovate, Collaborate, Educate and Scale, which are all brought to live through a global, year round program of digital and in person events.
Role overview:
The Senior Director, Events Delivery is responsible for ensuring the flawless operational execution of TM Forum’s global events portfolio, including our online offer. This role oversees all aspects of event delivery, including logistics, technical production, and exhibition management, driving efficiency, consistency, and quality across the entire events function.
Role Purpose
To lead the operational delivery of TM Forum events, ensuring they are delivered on time, on budget, and to the highest standards of quality and member experience. The role focuses on operational excellence, process optimisation, and team leadership across multiple delivery functions.
Functional Accountability
Event Operations – Manage logistics, scheduling, and resource allocation for all events.
Technical Delivery – Oversee AV, staging, and digital platform integration for live and hybrid experiences.
Exhibition Management – Ensure premium sponsor visibility and delegate engagement through effective exhibition planning and execution.
Cross-Functional Coordination – Work closely with Sponsor Success and Content teams to ensure seamless delivery of all event components.
Key Responsibilities
Lead the end-to-end operational delivery of TM Forum events globally to create exceptional experiences for our Members
Work with the Commercial Director to design new and deliver existing event formats to an agreed margin
Ensure effective project management of the entire event delivery process spanning across multiple teams (your own and others)
Manage budgets, timelines, and resources to ensure efficient execution.
Ensure that external suppliers are competitively sourced and closely managed to deliver best value for our spend.
Source new venues and locations for new and existing events.
Implement process improvements and automation to streamline workflows.
Ensure compliance with health and safety standards and risk management protocols.
Provide on-site leadership during event build and live days.
Develop and mentor a high-performing operations team, including Technical and Exhibition Management capabilities.
Continuous Improvement & Operational Innovation
Drive a culture of continuous improvement across all event delivery processes.
Identify and implement automation tools and technologies to enhance efficiency and reduce manual workload.
Introduce innovative operational practices to improve delegate and sponsor experience.
Monitor industry trends and adopt best practices for event operations and technology.
KPIs / Success Measures
On-time, on-budget delivery of all events
Sponsor and delegate satisfaction scores for operational delivery
Reduction in operational issues and last-minute change
Efficiency gains through process improvement and automation
Skills & Experience
Extensive experience in operational delivery of large-scale events
Strong project management and vendor negotiation skills
Ability to lead and develop multi-disciplinary teams
Familiarity with event technology and workflow automation tools
Applications close 29th May 2026 11:59pm.
Diversity & Inclusion at TM Forum
At TM Forum, we’re building a workplace where everyone can belong, feel respected, supported and able to do their best work. We welcome talent from all walks of life to join our global community, which is made stronger by the different perspectives, backgrounds and experiences each person brings. We hire based on skills, potential and values, never on assumptions about who someone is or where they come from. We actively work to ensure our recruitment and people practices are fair, inclusive and free from bias.
United Kingdom