Customer Success Manager

Tipalti's story begins in 2010, born from the vision of co-founders Chen Amit and Oren Zeev. They observed a significant gap in the market: while many payment processors focused on collecting payments, the complexities of making mass global payments remained a major pain point for businesses. Amit, a seasoned high-tech executive and repeat entrepreneur with a background in computer engineering, and Zeev, an experienced technology investor, recognized the opportunity to streamline these often cumbersome and risky processes. Their initial idea was to build a robust software-as-a-service (SaaS) platform and API specifically designed for companies needing to pay numerous parties worldwide, offering multiple payment options and ensuring compliance. This was a departure from the prevailing focus on payment acquisition, instead tackling the challenges of payables automation head-on.

The company, whose name intriguingly means 'We Handled It' in Hebrew, set out to automate and simplify the entire accounts payable lifecycle. From supplier onboarding and invoice processing to global payment execution and reconciliation, Tipalti aimed to provide a holistic solution. They secured initial capital from investors within their personal networks and officially launched their automated mass payments platform in September 2011, having already become a licensed money transmitter in various US states, the UK, and across the European Union. This early focus on regulatory compliance and a comprehensive feature set laid the groundwork for future growth. Over the years, Tipalti has consistently expanded its offerings, acquiring cloud procurement provider Approve.com in 2021 to enhance its procurement suite and introducing solutions like an AP-controlled corporate payment card. The platform has evolved to serve mid-market companies with a significant volume of payables, helping them to eliminate manual workloads, reduce financial and compliance risks, and improve supplier relationships, ultimately freeing finance teams to focus on strategic initiatives rather than a_p logistics.

Tipalti's journey has been marked by significant milestones, including substantial venture capital funding—over $700 million raised from prominent investors like JPMorgan Chase and Morgan Stanley. This financial backing has fueled its global expansion, with offices now spanning North America, Europe, and the Middle East, including locations like Foster City, California (headquarters); Plano, Texas; London, UK; Amsterdam, Netherlands; and Tel Aviv, Israel. The company has consistently grown its customer base, serving thousands of global clients and processing tens of billions in annual payment volume. Despite its rapid growth and expansion into new product areas like expense management and procurement, Tipalti has maintained a strong focus on customer satisfaction, boasting high retention rates. This commitment to innovation and customer-centric solutions continues to drive Tipalti's mission to liberate finance teams and empower businesses to scale efficiently in an increasingly complex global marketplace.