Implementation Specialist

What you'll be doing

We are looking for a highly motivated and organised Implementation Specialist to join our team at Thrive! The Implementation Specialist plays a pivotal role in the end-to-end implementation process for new customers, running workshops, configuring the LMS, and ultimately ensuring our clients are set up for success.

Key responsibilities

• Lead Implementation Workshops: Lead a series of workshops to ensure the Learning Platform aligns with the customer’s requirements and organisational objectives.
• Coordinate Technical Integrations: Collaborate with both the customer’s technical team and the Thrive technical team to ensure seamless integrations that meet customer needs.
• Learning Platform Configuration: Configure the platform to precisely match customer requirements.
• Oversee Implementation Success: Take full responsibility, along with the project manager, for the smooth and timely delivery of the customer’s implementation.
• Develop Strong Customer Relationships: Establish and maintain strong relationships with customer teams and key stakeholders.
• Collaborate on Requirements: Work closely with customers and our internal teams to ensure requirements are clearly identified and understood, ensuring any developments align with these needs.
• Support Account Directors: Assist Account Directors (ADs) in optimising the customer’s Thrive instance to maximise learner engagement and enhance business performance.
• Organise Project Teams: Work closely with your Project Manager (PM) to coordinate the project and relevant teams, to ensure a successful implementation.
• Troubleshoot Implementation Issues: Partner with our Support and Technical teams to resolve any issues that arise during the implementation process.
• Flexible Travel: Be willing to travel as needed to support the implementation process.

What we're looking for

You’ll love collaborating and innovating to deliver the very best implementations for customers, and you’ll be driven by an interest in learning and development and driving customers to improve performance. As well as bringing some experience to the role, we’re looking for people who can bring the following:

• A customer-centric approach where you’ll help our clients get the most out of our platform.
• Organised and able to follow processes and ways of working.
• A confident communicator who is diplomatic, good at reading situations, proactive and able to challenge the status quo where appropriate.
• A curious person who is interested in the challenges our customers face, how to solve them and what’s going on in our industry.
• Experience of working with LXP or LMS rollouts as the vendor.
• Someone who is interested in technology and how modern technologies can be used to facilitate great learning experiences.
• Ideally you’ll have experience of working with customers from a broad range of sectors so that you can help our customers on their business transformation journeys.
• You’ll be comfortable with learning new platforms and will quickly establish yourself as an expert in how to use our Learning Platform.
• You’ll be comfortable using your initiative, problem-solving skills and teamwork to create impactful solutions.
• You’ll have experience of creating training resources and delivering face-to-face and virtual workshops as well as taking a keen interest in improving our current offering.
• A background in digital learning or Learning & Development.