Canada onlyTherefore, a dynamic and innovative design agency, is seeking a talented and passionate Head of Digital Product Design to join our remote team.
This unique opportunity is perfect for someone with a deep understanding of both executing and leading teams in UX Research and complex B2B and B2C web applications and websites. You will be at the forefront of designing intuitive and impactful digital experiences for a diverse range of projects, including travel clients' B2B and B2C user portals, CMS-managed corporate websites, multi-user disaster management applications, and advanced web search tools and information architecture structures.
While our operations are based out of Toronto, we welcome candidates from across Canada to apply.
Responsibilities
- Lead and mentor designers in crafting user-centric design solutions for web and mobile applications.
- Collaborate with cross-functional teams, including product managers and developers, to define and implement innovative solutions for product direction, visuals, and experience.
- Establish and promote design guidelines, best practices, and standards.
- Manage the entire product design lifecycle, including research and discovery, gathering and documenting requirements, designing, prototyping, testing, and rolling out solutions.
- Provide quality control over design outputs and production.
- Stay current with industry trends and technologies; integrate them into our practices to enhance productivity and product quality.
This job may be right for you if you….
- Genuinely care about user experience and are committed to helping clients reach their ambitious goals.
- Are passionate about the intersection of customer experience, digital design, and interactive technology, with a strong knowledge of best practices.
- Are innately curious and love asking hard questions.
- Value functional, well-researched, and intentional design over artistic impact.
- Are committed to design thinking.
- Are able to shift focus effectively between projects when required.
- Are collaborative by nature—not a lone wolf.
- Take pride in your work and love contributing to great projects.
- Are a detail-oriented person—no detail is too small to matter to you.
- Find new challenges energizing!
Requirements
A qualified candidate will have:
- Leadership and mentorship experience in leading designers in crafting design solutions for web and mobile applications.
- Experience leading UX research and discovery (NN/g approach)
- Experience in gathering, evaluating and documenting user requirements.
- Experience working with stakeholders to develop KPI's and identifying user journeys.
- Extensive experience working directly with development teams throughout the product lifecycle.
- Expertise in illustrating design ideas using storyboards, process flows, and sitemaps.
- Ability to identify and troubleshoot UX and CX issues.
- Extensive experience in developing design systems for interactive interfaces.
- Proficiency in applying a human-centered design methodology and best practices to ensure that client needs and business goals are met and are on-brand.
Qualifications & Skills
- Minimum of 5 years of experience in working on the full lifecycle of complex web/mobile applications, including at least 2 years in a leadership role.
- Highly proficient in using tools such as Figma and FigJam.
- A strong portfolio showcasing a range of projects that demonstrate:
- A strong command of design principles and processes.
- Creative talent as well as refined design expertise.
- A post-secondary degree in design, marketing, data sciences, business, or a related field.
- Demonstrated leadership in defining and iterating best practices and successfully implementing changes to the design process.
- Understanding of HTML, CSS, and JavaScript.
Benefits
Who we are: At Therefore, we are dreamers and doers. We were the lost-in-thought kids who sat at the back of the class, the smart ones you always wanted in your group project, and the creatives—musicians, artists, and theatre kids. We have important roles here at Therefore. As an award-winning agency with a 20-year history, we design and implement websites and apps that empower people to communicate, interact, and transact online. Our impact reaches across the entire customer journey for an audience of literally millions of people. Not too shabby for an agency with fewer than 50 people. We're thrilled you're considering joining our team and look forward to reviewing your application! While our operations are based out of Toronto, we welcome candidates from across Canada to apply. Benefits:
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