Enterprise Customer Success Manager - Key Accounts

At LTV.ai, we’re redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale.

Requirements

• 3-5+ years experience in Customer Success, Account Management, or Strategy roles at e-commerce SaaS or MarTech companies
• Deep familiarity with e-commerce retention channels, especially email (Klaviyo, Postscript, Attentive, etc.)
• Experience working with large-scale DTC brands ($50M–$500M+ GMV)
• Understanding of AI/automation trends in marketing - comfortable helping brands evolve from legacy workflows
• An AI-first operator - your default instinct is to use AI to solve problems, streamline workflows, and unlock leverage at scale
• Analytical mindset - you can read performance data, identify opportunities, and communicate insights clearly
• Excellent communication skills - you’re comfortable advising VP/C-suite clients and leading strategy calls
• Strong ownership mentality with a bias for action and continual optimization

Benefits

• Base depends a lot on the person but we reward A players
• Equity included