Guest Relations Associate

Description

The Alinea Group seeks a Guest Relations Associate. The ideal candidate has extraordinary attention to detail, communicates effectively in writing, and enjoys being part of a collaborative remote work environment.

Responsibilities

• Data entry
• Maintaining a positive, empathetic, and professional attitude toward customers while responding promptly to their email inquires.
• Communicating and coordinating with colleagues as necessary in either lead or support roles as assigned daily.

• Supporting the restaurants by:
  • Preparing reservation by compiling detailed notes on dietary restrictions, celebrations, mobility restrictions, VIP status, and special requests.
  • Ensuring all reservation details have been reviewed for accuracy.
  • Creating and sending daily and weekly reports using Excel, Google Sheets, and Gmail.
  • Communicating directly with Managers, Chefs, and Ownership regarding food allergies, special requests, guest feedback, and press inquires.
  • Reaching out to the waitlists to assist with bookings including large parties.
  • Assisting guests with using Tock (reservation platform) by making bookings, adding supplements or beverage pairings, rescheduling bookings, cancel and refunding bookings.
• Support the Event’s Manager by:
  • Distributing BEO’s and Guest lists
  • Communicating dietary needs of guests to the kitchen
  • Preparing reservations
• Running other daily Guest Relations reports and tasks including:
  • Tonight and Tomorrow Chef Reports
  • Multiple Visit/ Cross Venue Reports
  • T-shirt Order Reports which include creating shipping labels and communicating with the Facilities Department.
  • Critic Check
  • Other resorts that may be created depending on the companies needs.
  • Assist guests with the purchase and redemption of gift cards on Customer Connection platform.
  • Answer emails, track packages, issue replacements refunds, and other tasks for the Aviary Book website.

Requirements

• Outstanding written communication abilities
• Excellent organizational and time-management skills
• Works well on both a team and independently
• Familiarity with hospitality industry standards
• Anticipate restaurant team and guest needs
• Adaptability and resourcefulness in a fast-changing environment

Schedule

• Wednesday - Sunday (off Mondays & Tuesdays)
• Full-Time Hours
• Remote Job (ability to work in our business office if preferred)

Compensation

• Competitive hourly wage starting at $19.50/hour
• Medical, vision, dental and life benefits available on the 1st month following full-time employment
  • 50% company contribution to single HMO during the first 2 years of full-time employment, 100% contribution available after 2 years
• Paid time off
• 401(K) with a company match of up to 4% of deferred earnings
• CTA/Ventra discount available after 1 month of full-time employment
• Employee Dining Discount, 20% to any Alinea Group restaurant
• Referral Bonus Program available

The Alinea Group is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.

Must be eligible to legally work in the United States. We use E-Verify.