Malaysia onlyTo complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese-speaking Virtual Travel + Lifestyle Concierge in the area of Lifestyle Management.
Are you...
- A travel consultant who loves working in the travel industry?
- The person your friends always turn to for suggestions on their holiday destinations?
- Always ‘in the know’ about all the new luxury hotels, cruises and best places to visit on holiday?
- Someone who thrives in a fast paced and fun working environment
Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Travel Cruise Specialist, your primary role is to fulfill leisure travel requests on behalf of our members, including scheduled, no frills and chartered flight only requests from our global membership network, with a high volume of first and business class requests. Your exceptional customer service skills, commercial judgement, skillful use of the our job management system and GDS booking technology (preferably Amadeus), and passion for travel will deliver superb member satisfaction and repeat usage of Ten concierge for travel and other services offered by the business.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video here.
Requirements
The ideal candidate will have:
- Demonstrated experience in a dedicated Cruise ship sales, role in a travel agency, tour operator or concierge business
- Experience working as a Cruise Specialist within a Travel Agency
- Demonstrated experience in a dedicated flight sales role in a travel agency, tour operator or concierge business
- Experience working as a Cruise Specialist would be an advantage
- Hands-on experience in one or more GDS systems, ideally Amadeus, including complex multi-sector and round the world routing departing from all major global hubs
- A knowledge of and enthusiasm for a wide range of leisure and city destinations and types of travel.
- Proven success in putting together luxury holidays for affluent clients
- Superb attention to detail especially when working under pressure
- Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
- The ability to multitask and handle several projects at the same time
- High adaptability to a dynamic changing environment
- Self-motivation, committed and possess initiative & drive in the job
- Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
- English/Mandarin/Cantonese - written and spoken
- Attention to detail and able to work independently
- Strong team player with good interpersonal and communication skill
Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-22:00pm local time, Monday to Sunday, including Public Holidays
Guidelines for Home Office :
- Located anywhere in Malaysia
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience, plus performance-based bonus.
- Remote work arrangement (T&Cs - within Malaysian borders)
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
- Annual Internet Allowance: MYR 2,400
- Health & Life Insurance
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.
"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."
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