Manager-Operations (Virtual Position) (Calgary, AB, CA)

Description

Ready to lead operations that directly impact thousands of customers and sales reps every single day?

Join our team and what we'll accomplish together

As Manager – Operations, you'll own the national operational engine that powers our Door-to-Door channel. You'll manage a team of QA specialists, govern external partner field staff, and control a $1M+ budget—all while removing barriers to sales success and accelerating customer delivery.

You'll lead SmartHome Security (SHS) End to End program delivery and quality at scale—managing 7-day-a-week coverage that keeps our sales momentum going. In parallel, you'll provide operational enablement to our Custom Home Security sales team, ensuring high-value deals close and execute flawlessly. Every decision you make directly impacts installation speed, sales quality, and customer experience. You'll build and lead an internal QA team focused on sales standards and execution integrity, while overseeing performance governance of 50+ external installation technicians nationally—ensuring consistency, quality, and accountability across the entire network.

Your operational programs are designed with one goal: eliminate obstacles to sales success. You'll strengthen vendor relationships, optimize inventory, and ensure every rep has what they need to win. The result? Faster installations, higher sales quality, and improved rep productivity. If you're an operations leader with proven ability to manage complex, multi-stakeholder environments at scale—someone who's disciplined, strategic, and energized by operational excellence—this is your opportunity to lead national operations that directly enable sales success and impact thousands of customers.

What you’ll do

• Lead and develop a team of direct reports supporting national D2D operations, customer escalations, and equipment supply chain execution
• Oversee performance management and operational governance of external installation technicians nationally
• Manage $1M+ annual inventory and operational budget for devices, apparel, and field enablement tools
• Strengthen vendor accountability through performance tracking, compliance audits, and structured partner governance frameworks
• Lead cross-functional initiatives to improve onboarding speed, training completion, and operational readiness across vendor populations

Qualifications

What you bring

• Lead high-performing teams with a coaching mindset, setting clear priorities and fostering accountability
• Build inclusive environments that encourage open dialogue, problem solving, and continuous improvement
• Develop team capabilities in process improvement, stakeholder management, and operational excellence
• Strong operational leadership with demonstrated ability to manage large-scale external partner networks
• Proven success navigating ambiguity while creating structure, governance, and measurable outcomes
• Strong financial acumen including budget ownership, inventory oversight, and large-scale contract management
• Excellent executive communication skills with the ability to translate operational complexity into clear, concise messaging
• High degree of analytical thinking with ability to leverage performance metrics to inform decision-making
• University degree in Business, Marketing, Information Technology Management, or related field (Master's degree desirable)
• 7+ years of progressive leadership experience, preferably in the telecommunications industry
• Proven track record of leading and developing high-performing teams of marketing and product professionals