New Zealand onlyClient Care Counsellor role involves providing immediate telephone crisis counseling and management consultation to employees and family members of customer organizations. The candidate will be based in New Zealand and can work remotely.
Requirements
- Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations
- Provides immediate management consultation to key employees within customer organisations
- Provides immediate information and support to the caller requesting a trauma or other workplace intervention
- Respond to warm transfers of clients who request to speak to a Counsellor upon their initial call for services
- Identify the present problem and determine appropriate service response level as per case response level standards
- Assess client’s needs and provide telephone counseling when the client is not prepared to accept a referral or book an appointment with a Counsellor
Benefits
- Flexible work arrangements
- Opportunity to work in a people-focused and customer-first organization
- Chance to make a positive impact on people's lives through technology solutions
Canada
AU, CA + 6 more
DZ, AR + 60 more
United States only
