United States onlyAs a Technical Account Manager, you will serve as the dedicated, day-to-day technical resource for a defined set of our most strategic accounts, owning their technical health and acting as their advocate inside Telestream. This is a hands-on, high-trust role that requires solving hard technical problems, building lasting customer relationships, and being the person who simply gets things done.
Requirements
- Five to eight or more years of technical support, technical account management, or solutions engineering experience in a B2B software or media technology environment, with a focus on enterprise-level customer engagement rather than call center operations.
- Demonstrated experience serving as a dedicated or named-account technical resource for large, strategic customers.
- Broad technical troubleshooting skills across software applications, with familiarity diagnosing issues across on-premises, cloud, and SaaS deployments, plus comfort with hardware-based products.
- Proven ability to navigate a complex internal organization, coordinating across Engineering, Product Management, Professional Services, Sales, and Support to drive resolution.
- Strong understanding of networking fundamentals (TCP/IP, Ethernet, multicast, IP routing, DNS) as they apply to media technology deployments.
- Hands-on experience with Salesforce, Jira, and Confluence, or comparable CRM, ticketing, and documentation tools.
- Excellent written and verbal communication skills, with the ability to build trusted relationships with senior technical and operational stakeholders at strategic customer accounts.
- Strong organizational skills, with the ability to manage multiple named accounts, track concurrent issues, and prioritize based on severity and customer impact.
- Self-directed and proactive, with the instincts to anticipate customer needs and the discipline to act on them without being asked.
Benefits
- Day-one medical, dental & vision coverage
- 100% company-paid life + disability insurance
- 401(k) with a sweet company match (up to 8%)
- Quarterly HSA boosts & flexible spending accounts
- Flexible time off (salaried) or PTO (hourly) + generous paid holidays
- Pet insurance (yes, your dog gets benefits too)
- Legal plan + extras like accident & critical illness coverage
