Call Center Customer Service Representative (WFH)

Are you passionate about helping others and providing exceptional customer service? Join our dynamic team as a Call Center Customer Service Representative and make a real difference in the lives of our customers. In this role, you will address customer inquiries, provide solutions, and ensure our clients have a positive experience with our company.

Our ideal candidate is a great communicator, enjoys problem-solving, and thrives in a fast-paced environment. You will receive comprehensive training to equip you with the skills needed to excel in assisting our diverse customer base. If you’re looking for a rewarding career with opportunities for growth and development, we invite you to apply and become a crucial part of our dedicated customer service team.

Responsibilities:

• Make and answer customer’s calls and address their needs, complaints, and requests.

• Provide information about the company’s products and services and resolve potential problems customers might have with them.

• Answer calls efficiently and accurately, ensuring callers feel supported and valued.

• Build long-lasting relationships with clients.

• Handle difficult situations with dissatisfied customers and offer them adequate support.

• Provide updates about billing, shipping, warranties, and more.

• Work with other call center representatives to improve customer service.

• Use software, databases, and tools available within the company.

• Recommend products and perform sales of products and services.

• Follow the company’s policies and procedures.

Requirements:

• High school diploma or equivalent.

• Previous experience as a call center customer service representative or similar.

• Proficiency with computers and excellent typing skills.

• Strong interpersonal skills and verbal and written communication skills.

• Ability to handle many calls and stressful situations.

• Strong time management and decision-making skills.

• Professional and polite phone voice.