Remote Service Representative
Teleperformance SE is a French multinational business process outsourcing company that provides customer experience management, digital business services, and back-office operations. Founded in 1978, it has grown into a global leader, serving numerous markets worldwide.
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* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Handle and carefully respond to all customer inquiries * Provide excellent customer service through active listening * Work with confidential customer information and treat it sensitively * Aim to resolve issues on the first call by being proactive * Appropriately communicate with customers * Calmly attempt to resolve and de-escalate any issues
* Escalate interactions when necessary and appropriate
* Track all call related information for auditing and reporting purposes
* Provide feedback on call issues
* Upsell if required Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: * High School Diploma or equivalent.
* Minimum of 6 months of customer service experience.
* Must be 18 years of age or older.
* Ability to type at least 25 words per minute.
* Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
* Customer service and/or sales experience preferred.
* College degree preferred but not required. Key Competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
* Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
* Communication: Outstanding communication, listening, and analytical skills.
* Organizational Skills: Strong organizational and problem-solving skills.
* Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
* Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
* Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
* Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: * Internet Requirements:
* Minimum subscribed download rate equal or exceeds 15.0 Mbps
* Minimum subscribed upload rate equal or exceeds 5.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
* Proof of internet speed required * Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets
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Job type
Full Time
Experience level
Entry-level
Location requirements
Hiring timezones
United States +/- 0 hoursJob categories
About Teleperformance
Learn more about Teleperformance and their company culture.
The journey of Teleperformance began in 1978, when Daniel Julien founded the company in Paris, France. What started as a small call center with just ten telephone lines quickly set its sights on a global horizon. By 1986, Teleperformance had already expanded internationally, establishing subsidiaries in neighboring Belgium and Italy. This initial foray into new markets was just the beginning, as two years later, the company extended its reach into Spain, Germany, Sweden, and the United Kingdom. The 1990s marked a significant period of growth, with Teleperformance USA being established in 1992, followed by the setup of Asia-Pacific contact centers in the Philippines and Singapore in 1996. This expansion solidified Teleperformance's ambition to become a truly global player in the outsourced customer experience management industry.
Throughout the years, Teleperformance has consistently demonstrated a commitment to innovation and adaptation. The company navigated the evolving landscape of customer interaction by investing in research and development, allowing for a deeper understanding of customer needs across different countries, industries, channels, and generations. Strategic acquisitions have played a crucial role in Teleperformance's growth trajectory. Notable acquisitions include Twenty4help and AllianceOne in 2007, beCogent in 2010, TLS Contact in 2013, Aegis USA Inc. in 2014, LanguageLine Solutions in 2016, and Intelenet in 2018. More recently, in 2024, Teleperformance completed the significant acquisition of Majorel. These acquisitions have not only expanded Teleperformance's geographical footprint but also broadened its service offerings, which now include customer care, technical support, customer acquisition, digital solutions, analytics, back-office services, and specialized services like content moderation and translation. Today, Teleperformance stands as a global leader in digital business services, operating in numerous countries and serving a diverse range of industries, connecting some of the world's most respected brands with their customers. The company emphasizes a blend of advanced technology and human empathy to deliver enhanced customer care that is simpler, faster, and safer.
Tech stack
Learn about the tools and technologies that Teleperformance uses to build, market, and sell its products.
Java
C
Apache Spark
Talend
SAP Crystal Reports
Kubernetes
Salesforce
Oracle
Google Analytics
Redis
Babel
5 moreTeleperformance employees can create an account to update this tech stack.
Teleperformance
Company size
5000+ employees
Founded in
1978
Chief executive officer
Daniel Julien
Markets
Employees live in
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