Senior QA Analyst

About Tekmetric

Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first.

Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Our team is growing quickly, but our service philosophy of listening to customers still remains a core value.

We’re looking for hungry candidates to help us strengthen our industry-leading team. We’re building our software to be more intuitive. We’re building more integrations that make our customers’ lives easier. We’re building better internal processes to make our globally distributed organization run more smoothly. We’re building stronger relationships with the best and brightest partners in our industry.

Our customers love our products. We love serving them. And we love the journey we’re on together.

Come build with us!

What You’ll Do

As a member of our quality analyst team you will have a pivotal role within the software development and testing process, by upholding the quality and dependability of Tekmetric's web and mobile applications, products and services by performing manual and automated testing. Collaborating closely with software developers, product managers, and other stakeholders, the Senior QA Analyst will strive to ensure the delivery of high-quality software products to our customers.

You will be responsible for:

• Test Planning & Design:
  • Create and maintain detailed test plans, test cases, and test scripts based on requirements and design documents.
  • Collaborate with stakeholders to understand project requirements and functional specifications.
  • Contribute to the development of testing strategies aligned with project goals.

Determine the appropriate testing methodologies for specific projects.

• Manual & API Test Execution
  • Execute manual tests to identify defects, usability issues, and inconsistencies in software functionality.
  • Executing & performing API Testing
  • Perform regression testing to ensure that new features and bug fixes do not negatively impact existing functionality.
• Automation Testing
  • Design, develop, and maintain test automation frameworks.
  • Implement automated test scripts for functional and regression testing
  • Integrate testing into CI/CD pipelines.
  • Collaborate with development teams to automate deployment testing.
• Quality Assurance Assurance Processes
  • Identify areas for process improvement within the QA team.
  • Implement and advocate for best practices in testing processes.
• Documentation:
  • Maintain accurate and up-to-date documentation of test cases, test execution results, and defect reports.
  • Contribute to the development of user documentation and training materials.
• Collaboration & Communication:
  • Work closely with cross-functional teams to understand project requirements and provide feedback on design and functionality.
  • Clearly communicate testing status, progress, and any obstacles to the team.
• Professional Development
  • Continuously enhance technical skills and knowledge.
  • Stay updated on industry trends, emerging technologies, and testing methods
    
    

What You’ll Bring

• 5+ years of experience testing cloud web and mobile customer facing applications
• 2+ years of experience leading testing on a product area or feature.
• Proficiency in scripting/programming languages (e.g., Python, Java, Javascript/Typescript).
• Experience with test automation frameworks (e.g., Selenium, JUnit, Cypress, Playwright, RestAssured).
• Strong knowledge of software testing methodologies, tools, and processes.
• Knowledge of software development lifecycle and agile methodologies.
• Strong analytical and problem-solving skills, with keen attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a collaborative team environment.

Nice to Have

• Knowledge of AWS Cloud Products
• Understanding of source control & devops tools (Github, Github Actions, Docker, Kubernetes)

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent:

• Build things that matter:
• You have a love of building something new or improving on current processes and care about making a positive difference.
• We’re all entrepreneurs:
• You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.
• Yes before no:
• You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
• We matter to each other:
• You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.

What We Offer:

Healthcare Insurance and Leave:

• Flexible and remote work opportunities
• Generous PTO
• Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
• Excellent Medical, Dental, Vision and Prescription Drug Coverage

Financial Benefits:

• 401(k) Retirement Savings Plan with a 6% Match
• Employer covered STD, LTD, Life and AD&D Insurance Programs
• Up to $60 monthly for wellness expenses and activities
• Education Assistance- includes undergraduate/graduate courses and continuing education

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.