Senior Integration Services Manager

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. 

About TCP (TimeClock Plus):

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. 

Senior Integration Services Manager

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. 

About TCP (TimeClock Plus):  

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.

As aSenior Integration Services Manager, you will: 

• Report directly to the Director/VP of Integrations to assist and mentor a team of Integration Analysts and Integration Developers
• Conduct audits/quality checks on tickets and coach team on feedback
• Serve as a point of escalation for customers and employees
• Work closely with the Manager of Integrations to report on and understand industry-standard KPIs to senior Services and TCP leadership

You are a strong fit for this role if you have: 

• Expert knowledge in development and analyst positions
• Expert knowledge with TCP products
• Familiar with development terminology and agile practices
• People focused
• Conducts self in alignment with TCP Software Core Values
• Advanced issue troubleshooting skills
• Strong ability to communicate clearly and concisely
• Strong ability to prioritize workload and escalations
• Remain professional under severe pressure
• High level of customer empathy
• Sound decision-making skills and judgment
• Accountable and results-focused
• Organizational savvy
• Provide support in people development

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits: 

• Competitive salary
• 20 Days of PTO (Paid Time Off) and 1 days of companywide holidays 
• 8 hours to volunteer and impact the community 
• Comprehensive benefits (Health/Dental/Vision/ 401K) 
• Employee Choice Pre-Tax Benefit

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.