Technical Writer

So what does a Technical Writer really do? Think of yourself as someone who is responsible for creating the best learning experiences, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full attention because it’s time to imagine what it’s like being a Technical Writer.

Imagine yourself going to work with one thing on your mind: quality. As you tackle your new tasks for the day, you know that it will lead to one thing: better learning experiences delivered on-demand in a personalized learning ecosystem.

As a Technical Writer, you will review and edit materials for quality and consistency. You will sometimes write the content yourself too. You will work together with other members of the E-learning team to achieve your mission. Let’s talk about your role in the mission (should you choose to accept it), shall we? As a Technical Writer, you will review the E-learning team’s output in all identified review stages. You will complete your reviews according to project timelines and requirements. You will edit all learning content to maintain a high-quality standard in line with the TaskUs E-learning Style Guide and the company’s brand identity. You will evaluate writers, designers, and media developers’ adherence to quality standards using the team’s quality rating form. You will participate in calibration sessions to ensure your alignment with the team’s standards. You will maintain task and project trackers by regularly entering your updates. You will participate in project meetings to discuss wins, challenges, and opportunities for improvement, especially from a content quality standpoint. You will (sometimes) write content including storyboards, facilitator guides, supplementary training materials, process and policy documents, video scripts, assessments, and email communications.

Do you have what it takes to become a Technical Writer?

Requirements:

What is it we’re looking for? Because TWs are experts in writing top-notch content, we make sure to handpick the best of the best. Since we’re looking for someone who can help take TaskUs learning to the next level, we need someone who knows what quality looks like and can help team members enhance their work to meet quality standards.

We’re on the lookout for individuals who have a solid understanding of the technicalities of the English language. Someone who demonstrates excellent comprehension has exemplary communication skills (particularly in written communication), and has keen attention to detail. Someone who’s adaptable to new software and technology, such as media authoring tools and web apps. Someone with demonstrated ability to work well with peers, management, and other departments in a professional manner. Someone who has the ability to organize multiple tasks and manage one’s time. Someone who has at least one year of work experience related to training, education, editing, copywriting, or other related fields.

Lastly, we need someone who has experience (but not required) in training or education, someone with a degree and/or certifications in journalism, professional writing, English teaching, technical writing, communication arts, mass communications, or marketing. Also, someone with industry-recognized editorial certifications or designations.