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Target GroupTG

Programme Manager - Fixed Term Contract

Target Group provides software solutions and business process outsourcing primarily to the financial services industry, focusing on digital transformation and customer experience.

Target Group

Employee count: 1001-5000

Salary: 70k-70k GBP

United Kingdom only

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Contract: Fixed Term, 3-6 Months | Salary: Circa £70,000 per annum | Remote with occasional travel to our Cardiff Office

Drive big change. Shape brilliant delivery. Lead a team that makes it happen.

Are you a strategic thinker who thrives in complexity? Do you love leading talented people to deliver meaningful, well‑controlled change? If yes — you’ll feel right at home with us.

We’re looking for a Programme Manager on an interim basis to take ownership of high‑impact programmes and portfolios, guiding a team of Project Managers to deliver exceptional outcomes for our clients and our business.

What You’ll Be Doing

As our Programme Manager, you’ll be right at the heart of our biggest change initiatives. You will:

Lead People

  • Inspire, motivate and develop a team of Project Managers
  • Build strong succession plans and lead with clear, confident communication

Delight Clients

  • Champion high delivery standards across Target
  • Build strong relationships with clients and stakeholders at every level
  • Ensure projects are expertly scoped, planned, and delivered to agreed milestones

Drive Financial Performance

  • Deliver programmes on time, within budget, and to quality expectations
  • Work with Finance and PMO to ensure accurate financial control and reporting
  • Support bids, pricing, and commercial negotiations

Enhance Processes

  • Run programmes in line with Target’s frameworks, ensuring compliance and control
  • Report progress, escalate risks, and embed lessons learned
  • Promote continuous improvement, lean delivery, and high performance
  • Ensure risks are managed responsibly and regulatory standards are always met

What It’s Like to Work With Us

Project Management & Service Transition is where the action happens — no two days are the same.

You’ll be surrounded by experienced, collaborative colleagues with diverse backgrounds, always ready to share knowledge and support. You’ll work closely with teams across the business, right up to Exec level, shaping the change that pushes our organisation forward.

And because people matter here:

  • You’ll get regular feedback and recognition for your impact
  • We celebrate success through our My Recognition portal
  • We’re committed to wellbeing, embracing tech, and offering real opportunities to grow your career
  • We genuinely care about creating a fun, supportive culture

Requirements

What You Bring

You’re someone who is:

  • Organised, methodical and great at managing time
  • A brilliant communicator and relationship‑builder
  • Commercially aware and comfortable managing budgets
  • A supportive leader who grows others
  • Accountable, solutions‑focused and calm under pressure
  • Always looking for ways to improve how things are done

Experience & Qualifications

You have:

  • A PM qualification (APM, Prince2, or equivalent)
  • Strong commercial and portfolio awareness
  • Confidence working with clients and internal teams
  • Experience leading projects using both Waterfall and Agile
  • Programme and project scheduling skills (MS Project)
  • A track record delivering on time, cost and quality
  • Experience developing and leading PMs and Programme Managers
  • Experience working with KPIs and resource management

Bonus Skills (Nice to Have)

  • Experience delivering in outsourced or Financial Services environments
  • BPO experience or offshore team collaboration
  • Exposure to ISO/CMMI
  • Agile qualifications
  • MSP certification

Benefits

    • 30 days holiday entitlement plus bank holidays
    • Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
    • Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
    • Company Paid Private Medical Insurance (benefit in kind)
    • Group Life Assurance
    • Group Income Protection
    • Discretionary Annual Pay Review
    • Discretionary Annual Bonus Scheme
    • Loyal Service Scheme
    • Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
    • Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
    • Recognition Scheme
    • Free Mortgage Advice and Support
    • Wisdom Wellbeing, your go to for wellbeing resources and solutions
    • Everest Funeral Concierge
    • Free Bereavement and Probate Advice and Support
    • Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
    • Paid eye tests and employer contribution towards spectacles specifically for VDU use.

You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!

    • Technology Buying Scheme
    • Discounted Gym Memberships
    • Taste Card / Coffee Club Membership
    • Charitable Payroll Giving
    • Cycle to work Scheme (Salary Sacrifice)

Ready to Lead the Change?

If you want to drive meaningful programmes, develop brilliant people, and make a visible impact — we’d love to hear from you.

About the job

Apply before

Posted on

Job type

Contractor

Experience level

Senior

Salary

Salary: 70k-70k GBP

Education

Professional certificate

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Target Group

Learn more about Target Group and their company culture.

View company profile

We are Target Group, and we're part of the global Tech Mahindra family. Our core mission is to revolutionise customer experiences. We achieve this by blending FCA-regulated Business Process Services (BPS) with state-of-the-art digital transformation. This powerful combination, supported by the extensive IT and innovation expertise of our parent company, Tech Mahindra, allows us to provide truly enhanced capabilities. We empower our clients to adapt swiftly to market changes and seize emerging opportunities. You can count on us to significantly accelerate your time to market with robust, regulated solutions, giving you that crucial competitive edge. We genuinely thrive on creating substantial value by working in close collaboration with our clients. Together, we aim to fundamentally transform their customer journeys and streamline their operations. We don't see ourselves as mere service providers; we strive to be dedicated partners in your ongoing journey towards achieving operational excellence and delivering unparalleled customer satisfaction. Our expertise spans across various sectors, including Financial Services, the Public Sector, Telecoms, and Utilities, always focusing on adding value for customers and bolstering balance sheets.

Our journey began back in 1979 when we were established in Cardiff as a financial services software provider, initially managing £5 million in assets. Over the decades, we've consistently evolved and innovated. Key milestones include launching our first unsecured servicing product in 2013 and pioneering Direct Debit collections with the DVLA in 2014. The same year, Target's authorised Lender of Record entity was created. A pivotal moment came in 2016 when Tech Mahindra acquired Target Group, opening up new horizons for growth and capability enhancement. We celebrated 40 years of innovation in 2019, a testament to our enduring commitment to progress. In 2021, we proudly launched the first white-label mortgage platform in the UK. By 2022, we had £25 billion in assets under management and fully embraced a purpose-led approach, rebranding around our central ambition: 'transforming customer experiences'. Today, our systems process over 19 million accounts and collect £3 billion in direct debit payments annually for a diverse range of major clients. We combine our FCA-regulated financial services, customer servicing, and platform expertise with Tech Mahindra's digital transformation and infrastructure excellence, offering a unique single-vendor solution that truly gives our clients a competitive advantage.

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