South Africa onlyLocation: Remote (Philippines)
Role Type: Half-time / Full-time (To be agreed with candidate)
Job Description: Technical Operations & Client Coordinator
About Us
Trees are a key consideration in the UK planning system, meaning that any time a site is developed, the impact on trees must be professionally assessed. We provide the technical expertise required to navigate these regulations and help our clients. Our work is diverse and high-impact. We work on projects ranging from single-storey residential extensions to multi-storey, mixed-use tower blocks in busy city centres and multi-year masterplan developments.
About the Role
We are a modern, tech-forward arboricultural consultancy providing specialist services across the UK. We provide advice, tree surveys, CAD drawings and technical reports to homeowners, architects and developers to help them design and build near trees without causing damage. We are seeking a Technical Operations & Client Coordinator who acts as the primary professional link between our technical surveying team and our clients (architects, developers, and homeowners). While this is an administrative role, it requires a high degree of technical comprehension and professional polish. You will manage the digital lifecycle of a project—from initial enquiry through to technical report delivery and final invoicing. You are not just "doing admin"; you are ensuring that multi-million pound developments stay on track and compliant.
What You Will Do
- Client & Surveyor Liaison: Manage professional communications via Email, WhatsApp, and Phone. You will be the "voice of the company," ensuring clients feel supported and surveyors are well-scheduled.
- Project Lifecycle Management: Oversee our workflow in Trello, ensuring project milestones are met and high-level data accuracy is maintained throughout the "Survey-Assess-Protect-Mitigate" phases.
- Strategic Scheduling: Coordinate site visits between surveyors and clients, managing complex calendars across different UK regions.
- Survey Software Management: Upload project data into our proprietary surveying software, OTISS, to prepare high-quality digital "canvases" for our field surveyors to use on-site.
- Financial Administration: Manage our QuickBooks Online ecosystem as the Accounts Receivable Manager, issuing professional invoices based on our tiered fee structures and ensuring accurate financial records.
- Professional Correspondence: Draft and manage sophisticated business communications in English, maintaining our brand’s reputation for excellence with local authorities and corporate clients.
Who You Are
- A Master Communicator: You have exceptional professional English skills and are comfortable interacting with high-level stakeholders (Architects, Planning Officers, and Developers).
- Tech-Savvy & Adaptable: You are highly proficient in Google Workspace (Gmail, Drive, Docs, Sheets) and excited by the prospect of using AI and automation to improve workflows.
- Detail-Oriented: You have a "detective’s eye" for detail, ensuring that technical data and financial figures are correct every single time. You understand that if an invoice is wrong or a site visit is missed, it impacts the entire development timeline.
- Reliable Professional: You enjoy the autonomy of remote work and possess the discipline to manage a busy workload without constant supervision.
Desirable Skills (But Not Essential)
- Experience or an interest in planning, development and architecture.
- Experience with project management tools like Trello.
- Familiarity with QuickBooks Online or other online accounting software.
- Previous exposure to OTISS or similar GIS/technical surveying platforms.
- Interest in AI tools (ChatGPT/Claude/Gemini) and workflow automation (Zapier).
