South Africa onlyWe’re looking for an experienced 2nd / 3rd Line Support Engineer with a strong focus on the Microsoft 365 stack to support, maintain, and improve our customers’ modern workplace environments. You’ll act as an escalation point for complex issues, take ownership of incidents and problems, and play a key role in improving reliability, security, and user experience across M365 services.
Act as 2nd / 3rd line escalation for M365-related incidents and service requests
Troubleshoot complex issues across Microsoft 365 services, including identity, security, and collaboration
Perform root cause analysis and implement permanent fixes
Microsoft 365 Management
Administer and support:
Microsoft Entra ID (Azure AD)
Exchange Online
SharePoint Online & OneDrive
Microsoft Teams
Intune
Manage user lifecycle, licensing, and access control
Implement and maintain Conditional Access and security policies
Security & Compliance
Support and enhance M365 security posture, including:
Assist with compliance features such as retention policies, DLP, and eDiscovery
Identify risks and recommend improvements aligned with best practice
Requirements
Essential
Strong hands-on experience with the Microsoft 365 ecosystem
Solid understanding of:
Identity and access management
Microsoft Entra ID / Azure AD
Exchange Online mail flow and security
Experience troubleshooting Windows 10/11 and modern workplace setups
Confident working with PowerShell for administration and troubleshooting
Excellent problem-solving and communication skills
Experience with Intune device management (Windows, mobile devices)
Knowledge of Azure (IaaS / PaaS basics)
Microsoft certifications
Familiarity with backup, archiving, or third-party M365 tools
