IT Consultant

Provide end-to-end IT support (Level 1–3), handling tickets efficiently and escalating where necessary.

Deliver urgent, high-quality support to executive leadership, ensuring minimal downtime.

Manage and maintain Microsoft-based environments, including:

• Azure

• Microsoft 365 Suite

• Dynamics

Support and administer additional platforms such asDarktrace,Mercury, andHALO(training provided with HALO if required).

Monitor, analyze, and respond tosecurity logsand potential breaches, ensuring systems are secure and compliant.

Provideinfrastructure and application supportacross the global business.

Assist with and deliverproject-based tasks, working with stakeholders to improve IT operations.

Act as thefirst point of contact for all IT issues, taking ownership of the function alongside the IT leader.

Build strong communication channels across the business, providing support to users at all levels, from consultants to executives.

Minimum5 years’ experiencein IT support roles, ideally within a fast-paced, global, or high-pressure environment.

Proven experience inLevel 1, 2, and 3 support.

Strong working knowledge ofMicrosoft environments(Azure, Dynamics, 365).

Exposure to or willingness to learnDarktrace, Mercury, and HALO.

Demonstrated experience in:

• Infrastructure support

• Application support

• Risk and security management(e.g., monitoring security logs, managing breaches).

• Project-based IT delivery

Excellent communication skills with the ability to engage and support users at all levels, including senior executives.

Confident working as asole IT support technician, taking ownership and accountability.

Ability to workremotelyand independently, while aligning with UK business hours.

Competitive salary package up toR50,000 per month.

Opportunity to work with aglobal, fast-moving business.

Exposure to cutting-edge IT systems and technologies.

A supportive environment where you will collaborate directly with IT leadership.

Flexibility ofremote workingwhile contributing to an international business.