IT Support Engineer - Level 3

Level 3 IT Support Engineer

As an experienced member of the support and project teams, manages client expectation and experience related to projects and support requests. Directly resolves tickets and implements solutions suited to technical skills and abilities

Technical Qualifications (Minimum 6 years of experience):

• Microsoft Enterprise Mobility, Microsoft Endpoint Manager, InTune, Windows Autopilot
• Microsoft 365 Business Premium applications (Teams, ATP, etc.)
• PowerShell scripting
• Microsoft Azure, Azure Lighthouse
• Windows Server/Virtualization setup, troubleshooting, and administration
• Active Directory administration and planning
• Group Policy administration and troubleshooting
• Cloud services migrations, configuration, and administration (mail, file sharing, backup, etc.)
• Cisco network configuration and support
• LAN/WAN and wireless architecture troubleshooting
• Remote access and VPN troubleshooting and configuration
• Windows and Mac OS support and management
• Outlook, Exchange email, and related support
• MS Office (PC & Mac) usage and troubleshooting
• Web browser usage and software installation
• Malware and virus remediation
• Mobile device support (Android and iOS)
• Printer installation and troubleshooting
• IT service management software (AutoTask, ConnectWise, Zendesk, etc.)

Other Skills/Qualifications:

• Strong multitasking with attention to detail
• Thorough system and ticket documentation
• Adaptable and flexible to handle changes
• Customer-focused with a passion for excellent client service
• Excellent interpersonal and communication skills
• Self-motivated and independent in a fast-paced environment

Position is Fully remote, Mon-Fri working in US Hours (3pm-11pm/4pm-12am)