Data Capture Associate

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.

The Data Capture team works within our proprietary software applications to transcribe product data for our database platform. The Data Capture Associate I is the entry level position for this team. The team members in this role work together to achieve a variety of production goals to meet client deliverable needs.

This role will be based in Gurgaon, India

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Reviews product images and identifies information required for accurate data capture.
• Selects the appropriate attributes to be completed for the product and ensures that the information matches packaging while meeting formatting standards.
• Enters all necessary data for required attributes.
• Ensures data quality expectations are met within product records by proofreading work and following Syndigo Data Capture guidelines.

o Achieves 95% accuracy rate or higher.

o Works on achieving team goal of 100% accuracy on nutrition and ingredient information.

• Meets minimum daily production task goals while working towards improving quality and speed.

o Fluency is indicated by a daily average of 45+ products

• Completes all assigned tasks within a timely manner.

o Assists team to meet 99% on-time goal.

• Regularly pivots between tasks and services – minimum requirement of fluency for one Core service area within 12 months.

o Fluency = ability to both capture data and QA data for all necessary product types in service.

o Areas of service include but not limited to:

§ Intake Coding

§ Profiling

§ Custom Coding

§ Multi-Language Coding

• Audits posted product data for consistency and accuracy as requested.
• Complies with all team operational process requirements to ensure efficient communication and completion of workload.
• Works to maintain a minimum typing speed of 50+ words per minute in English.
• Works to become familiar with various product types and brands to ensure proper product processing.
• All other tasks as assigned by Team Lead, Supervisor or Manager.

REQUIREMENTS:

• Good oral and written English communication skills
• Strong reading comprehension, grammar, spelling and analytical skills
• Proficiency and accuracy in use of standard keyboard/data entry tools
• Ability to adapt to changing technologies and requirements

· Comfortable with ambiguity

• Flexibility in schedule to allow for production workflow to stay consistent

RECOMMENDED SKILLS:

• Minimum typing speed of 50 WPM in English

· Spanish language skills

· French language skills

• Familiarity with US, North American, Canadian, and/or European CPG products and brands

· Advanced proofreading skills

· Proven high attention to detail

ADDITIONAL DETAILS:

• This job description is not intended to be all-inclusive. The team member will also perform other reasonable related duties as assigned.
• Management reserves the right to change the job responsibilities, duties, or hours as business needs prevail.
• This document is meant as communication only and does not imply a written or implied contract of employment

Work Location: Bangalore (Remote)

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Diversity, Equity & Inclusion

Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

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