IT Communications Specialist

IT Communications Specialist

Location: USA - Remote - Eastern Time preferred

SweetRush has an exciting opportunity for a talented professional to join our Talent Solutions Team!

Who We Are

At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…

About the Opportunity

This role will support an IT Customer Success and Enablement group where driving internal customer success and technology enablement will minimize disruption, enhance productivity, and improve the employee experience. The IT Communications Specialist will partner with Instructional Designers/eLearning Developers to create content and communications that support the global IT learning enterprise.

SweetRush is seeking two communications specialists to support the eight key IT service areas:

• Organizational Change Management – Strategic advising, change impact assessment, stakeholder engagement, and standards for IT Audit compliance
• Communications & Campaigns – Technical writing and editing to create engaging content reaching over 28,000 end users via IT News, IT Viva Engage Community, Events & Notices, and Email campaigns
• End User Events – Planning and executing events to maximize attendance and engagement while driving adoption of IT initiatives
• IT Learning & Enablement – Instructional design, enterprise knowledge sharing, learning facilitation and delivery, project management, and learning surveys/evaluation
• Graphic & Experience Design – Visual identity concepts, digital signage, and campaign assets to support IT projects and initiatives
• IT Sites – Sites and pages developed for IT projects to provide enhanced user experiences and successful product adoption
• IT Continuous Improvement – Identifying key process improvement opportunities and enhancing customer value through community listening and measurement
• Business & Community Engagement – Partnering with the business exchange community and systems managers to bring awareness and drive adoption of IT offerings

Location: United States - Remote - Eastern Time preferred

Contract Type: W2

Project Duration: April 2026 to December 31, 2026, with a possible 1-year extension
Project Capacity: 30-40 hours per week
Start Date: ASAP after the interview process and background check

SweetRush is a remote organization, and as such, all resources must be technically savvy, have access to a strong internet signal, be comfortable with virtual/instant messaging and conferencing tools, and generally be available during established working hours.

W2 Hourly
Negotiable

Your Impact and Responsibilities

Partner with Instructional Designers/eLearning Developers to create content supporting the global IT learning enterprise:

• Develop clear, engaging technical communications and campaigns tailored to diverse stakeholder audiences
• Support Change Management for key IT initiatives (cybersecurity awareness, AI, Mac at Gilead, Windows 11, Virtual Desktop Solutions, Network Refresh)
• Create and distribute content across channels reaching 28,000+ end users — IT News, Viva Engage, Events & Notices, and email
• Assist in the production of digital signage for on-site Wayfinders, Zoom screens, and G.Screens
• Assist with End User Event planning to drive attendance and IT initiative adoption
• Collaborate on IT Sites content to enhance user experience and product adoption
• Support Business & Community Engagement to drive awareness of IT offerings
• Ensure communications receive Public Affairs (PA) approval
• Contribute to IT Continuous Improvement through community listening and measurement

What You Bring - Required Skills

• Proven experience in technical writing or communications within a corporate IT/technology environment
• Strong writing and editing skills — able to translate complex technical concepts for non-technical audiences
• Experience collaborating with instructional design or eLearning teams on content creation
• Familiarity with change management and stakeholder engagement practices
• Proficiency with digital communication tools — intranet platforms, email campaign tools, and community platforms (e.g., Microsoft Viva Engage)
• Able to manage multiple projects in a fast-paced enterprise environment
• Comfortable working remotely via virtual/instant messaging and video conferencing

Bonus Skills

• Experience with graphic design or digital signage tools (e.g., Canva, Adobe Creative Suite)
• Background in event planning or end-user enablement programs
• Familiarity with IT Audit compliance standards and documentation
• Experience in a pharmaceutical, biotech, or regulated industry
• Knowledge of enterprise learning platforms (LMS) and eLearning development tools

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call to Action:Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/. You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/.

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.