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SutherlandSU

Principal Web UI software developer (vue.js)

Sutherland Global Services is an experience-led digital transformation company, providing business process and technology management services. They combine human-centered design with AI, analytics, and automation to help clients improve customer experiences and operational efficiency.

Sutherland

Employee count: 5000+

Bulgaria only

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  • Lead the Design & Development: Architect, design, and implement high-quality, scalable, and performant web UI applications and backend services using Vue.js and Node.js.
  • Full-Stack Ownership: Take ownership of the entire software development lifecycle, from conception and design to deployment and ongoing maintenance.
  • Architecture & Strategy: Contribute to and influence the technical roadmap, architectural decisions, and technology choices for our contact center platform.
  • Cross-Platform Development: Develop and maintain applications that function seamlessly across Windows and Linux environments.
  • Collaboration: Work closely with Product Management, UX/UI Design, and other engineering teams to understand requirements and deliver exceptional user experiences.
  • Code Quality & Best Practices: Champion code quality, conduct thorough code reviews, and implement automated testing strategies to ensure robust and reliable software.
  • Problem Solving: Identify and resolve complex technical challenges, proactively addressing potential issues and optimizing system performance.
  • Innovation: Stay abreast of emerging technologies and industry trends, proposing and implementing innovative solutions.
  • Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
  • Experience: 5+ years of progressive experience in software development, with a significant focus on full-stack web application development.
  • Frontend Expertise:
    • Vue.js: Deep expertise in building complex, scalable, and maintainable user interfaces with Vue.js.
    • JavaScript/TypeScript: Strong proficiency in modern JavaScript (ES6+) and TypeScript.
    • HTML5/CSS3: Advanced understanding of semantic HTML and modern CSS, including preprocessors (e.g., Sass, Less).
    • State Management: Experience with state management libraries (e.g., Vuex, Pinia).
    • UI Component Libraries: Familiarity with UI component libraries (e.g., Vuetify, Element UI, Ant Design).
  • Backend Expertise:
    • Node.js: Extensive experience developing robust, performant, and scalable backend services using Node.js.
    • Frameworks: Proficiency with Node.js frameworks (e.g., Express.js, NestJS).
    • RESTful APIs: Strong understanding of designing and consuming RESTful APIs.
  • Database Skills:
    • Relational Databases: “Must-have” strong knowledge of relational database principles, including schema design, normalization, SQL querying, indexing, and performance tuning. Experience with databases like PostgreSQL, MySQL, or SQL Server.
  • Platform Experience: Proven experience developing and deploying applications on both “Windows and Linux” operating systems.
  • Version Control: Proficient with Git and collaborative development workflows.
  • Agile Methodologies: Experience working in Agile development environments (Scrum, Kanban).
  • Problem-Solving & Analytical Skills: Excellent analytical and problem-solving abilities with a keen eye for detail.
  • Communication: Strong verbal and written communication skills, with the ability to articulate technical concepts effectively to both technical and non-technical audiences.

Highly Desirable Skills and Experience:

  • “Real-time Communication Technologies:” Experience with WebSockets, Socket.IO, or other real-time communication protocols for features like live chat, agent status updates, etc.
  • “Call Center Workflows & KPIs:” Understanding of common contact center workflows (inbound/outbound calls, IVR, ACD, CRM integration) and key performance indicators (AHT, FCR, CSAT, NPS).
  • “Cloud Platforms:” Experience with cloud platforms (AWS, Azure, GCP) and their related services for deployment and scaling.
  • Long-term job security with a permanent contract
  • Additional health and life insurance coverage
  • Generous annual leave
  • Food vouchers and paid breaks
  • Competitive salary and clear career progression
  • World-class on-the-job training

All your information will be kept confidential according to EEO guidelines.

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

About the job

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Posted on

Job type

Full Time

Experience level

Senior
Director

Location requirements

Hiring timezones

Bulgaria +/- 0 hours

About Sutherland

Learn more about Sutherland and their company culture.

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At Sutherland, the journey began in 1986 with a singular vision: to be an indispensable partner in our clients' pursuit of excellence. This ethos continues to be the bedrock of our operations. We are an experience-led digital transformation company, dedicated to engineering exceptionally crafted experiences for both customers and employees – experiences that not only meet today's demands but continue to delight tomorrow. Our culture is deeply rooted in a commitment to our clients and to one another, a concept we affectionately call 'One Sutherland.' This signifies a globally unified team, operationally effective and culturally meshed, all driving towards common goals. The core values that steer our every endeavor are agility, innovative 'outside-the-box' thinking, unwavering integrity, and the flawless execution of strategies. These aren't just words on a page; they are the pillars upon which we've built a company that consistently delivers measurable outcomes and accelerates growth for the iconic brands we serve worldwide.

For over three decades, Sutherland has been at the forefront of process transformation, helping businesses rethink and rebuild their operations for the digital age. We achieve this by masterfully blending the speed and insight of human-centered design thinking with the scale and precision of real-time analytics, artificial intelligence, cognitive technology, and automation. Our mission extends beyond mere cost reduction; it's about holistically enhancing business performance across various critical processes, including revenue generation, cash flow optimization, and capital utilization. Maximizing customer satisfaction and bolstering our clients' overall competitive edge are paramount. We pride ourselves on a global footprint, with a presence in numerous delivery centers, serving customers across many countries. This global reach, combined with our deep domain expertise and cutting-edge technology, allows us to tailor proven, rapid solutions to fit the unique DNA of each client. Our corporate social responsibility strategy is also integral to our identity, focusing on community upliftment through education and technology, fostering an inclusive and ethical workplace, and promoting environmental sustainability. It's about unlocking new possibilities, forging transformative outcomes, and building enduring relationships.

Employee benefits

Learn about the employee benefits and perks provided at Sutherland.

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Paid Sick Leave

Paid leave for sickness.

401(k) Plan

Retirement savings plan.

Paid time off

Employees receive paid time off.

Paid Holidays / Vacation

Paid holidays and vacation time.

View Sutherland's employee benefits
Sutherland logoSU

Sutherland

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