Graduate Delivery Manager - Canada

🇨🇦Up to 60k CAD per year, full time permanent contract

🌎 Fully remote working from anywhere in Canada!

✨ Exciting high growth product, relied on by leading global sports brands

💻 Working with the latest hardware, tech stack and tools

🏋️‍♀️ Access to competitive benefits

SUMMARY

Storyteller is a platform that allows brands to integrate Stories functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users. Check us out on our website or on ProductHunt!

Join Storyteller's dedicated team as a Graduate Delivery Manager, where you will be at the forefront of a dynamic, fast-paced environment, driving the successful integration of our Stories platform for high-profile clients.

If you're a bright, enthusiastic graduate with a passion for technology and sports, and a desire to deliver exceptional services, please apply!

ABOUT US

Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.

We work with a large number of globally-recognised clients, particularly within Sport, so if you're a sporting fan this could be a great fit!

RESPONSIBILITIES

What can you expect?

As a Graduate Delivery Manager for Storyteller, you'll play a key role in ensuring the smooth delivery of projects, from the moment a sale is made all the way through to launch and the initial live operation. You'll gain hands-on experience in improving and developing delivery processes, with a focus on maximizing client satisfaction. We're committed to providing you with the support and mentorship you need to grow into this role and take on increasing responsibilities.

In time, you will be responsible for:

• Grabbing hold of projects and making them your own, being the person who knows and cares the most about the clients you are integrating.

• Initiating delivery projects, aligning plans with client expectations and business objectives.

• Running client onboarding calls, helping to define the spec and leading them through the process of integrating our product.

• Controlling project schedules, tracking milestones, and adjusting timelines as necessary using project management tools.

• Maintaining transparent client communication, managing stakeholder expectations, and negotiating scope changes effectively.

• Reviewing client integrations of our product to ensure they are to spec and feedback any issues to app integrators.

• Running CMS training with clients to ensure they can use the platform effectively.

• Identifying and proactively engaging with problems to generate, evaluate and propose possible solutions.

• Managing post-launch support, ensuring a smooth handover to Customer Success.

• Working with teams across the company - most of our projects are a blend of tech and content.

• Contributing to improvements in the way we work and deliver Storyteller to clients.

• Ensuring that project documentation and processes are up-to-date and accurate across all projects.

QUALIFICATIONS

What's important to us:

• Excellent school and university grades

• Excellent oral and written communication skills

• A real interest in AI, technology and recent advancements

• Proactive attitude; you’re always first on the scene grabbing hold of things

• A self-starter who has a strong sense of ownership and initiative

• A detail-oriented individual who ensures that all work is completed with accuracy, precision, and thoroughness

• Experience communicating directly with customers

• The ability to manage multiple tasks and projects simultaneously

• Proficiency in Microsoft Office suite

RECRUITMENT PROCESS

Firstly, you will be asked to complete an online video which will involve answering a mixture of questions.

Secondly – if your interview goes well, you will be sent a follow-up exercise (for which you will be compensated) that aims to test your project management and problem solving skills. Depending on the outcome of this exercise, you will be invited for a final interview with Andy, our Head of Delivery.

And that’s it!