Sr. Product Manager, Consumer Marketplace

Sr. Product Manager - Consumer Marketplace

As a Senior Product Manager within our Consumer Marketplace, you will play a pivotal role in elevating the User Experience across our domains (Sparefoot.com, Storage.com and SelfStorage.com), and overall optimizing the value we deliver to our algorithms within our platform. This role demands a strong focus on ensuring the successful execution of product features from inception to delivery. You will work closely with cross-functional teams to define and prioritize features that drive customer satisfaction and engagement, ensuring timely and high-quality delivery.

What you will do:

Product Ownership & Strategy:

• Own the product and functionality, mastering an entire product or several modules within the marketplace platform.
• Define and communicate the product vision and strategy in partnership with other product leaders, ensuring alignment with business goals and market trends.
• Own the execution process, from business case development to go-to-market (GTM) strategies and post-release feedback loops.
• Define, maintain, and groom the product roadmap and backlog to prioritize features and enhancements.

Stakeholder Collaboration:

• Collaborate with external and internal stakeholders to understand user needs and business requirements, with a specific focus on front-end user experience and algorithms.
• Communicate project status, updates, and insights to stakeholders, including senior leadership and cross-functional teams.

Front-End User Experience:

• Work closely with designers and engineers to translate product requirements into intuitive and visually appealing user interfaces.
• Conduct user research, usability testing, and analysis of user feedback to identify opportunities for improving the front-end user experience.

Algorithm Development:

• Drive the development and implementation of algorithms that enhance search, recommendations, and other core functionalities of the marketplace platform.
• Collaborate with data scientists and engineers to define algorithm requirements, prioritize features, and ensure algorithmic accuracy and efficiency.

Performance Measurement:

• Define key performance indicators (KPIs) for front-end UX and algorithms, and develop measurement strategies to track product success.
• Partner with data analysts to analyze user behavior and engagement metrics, using insights to inform product decisions and optimizations.

Documentation and Process Management:

• Own documentation processes including confluence notes, architecture C4 diagrams, UX designs, and customer feedback.
• Manage requirements, architectural reviews, security reviews, and design reviews.
• Utilize analytics to measure, track, and optimize adoption, usage, conversion, and other drivers.

Customer Interaction and Support:

• Support customer interactions including escalations, feedback, and intake.
• Own the relationship with engineering stakeholders to ensure alignment and successful delivery of product features.

Industry Research and Innovation:

• Stay informed about industry best practices, emerging technologies, and trends in front-end UX design and algorithm development.
• Contribute to industry research, ad-hoc analyses, and strategic initiatives.

What you will need:

• Bachelor’s degree in Computer Science, Engineering, Design, or related field. Master’s degree preferred.
• ~8+ years of experience in Product Management, UX design, or software development, with a focus on front-end UX.
• Experience with complex algorithms is desirable.
• Strong understanding of front-end development technologies and frameworks, such as HTML, CSS, JavaScript, and React.
• Experience with algorithm development and optimization techniques, preferably in the context of search, recommendations, or personalization.
• Experience with data analysis and interpretation, with experience using tools such as SQL, Python, or R preferred.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Strong problem-solving skills and attention to detail, with a passion for delivering high-quality user experiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Knowledge of agile methodologies and experience working in an agile development environment.
• Enthusiasm for the marketplace industry and a desire to innovate and drive continuous improvement. Prior experience in consumer marketplaces is a plus.

Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.

We’re happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We’re committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.

By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role.

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: REMOTE

• Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

• Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
• 401(k) match after 60 days, 100% vested after 1 year
• Employer contribution to your HSA, plus a HRA to help offset your deductible.
• Engage remotely! Since 2020, we’ve transitioned to a fully remote environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games, and virtual happy hours!
• Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
• Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
• Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
• We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
• Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
• Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
• ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
• Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.
• Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals.
• We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors.
• Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you’re making.
• Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply.

Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you’re excited about this role but your professional background doesn’t perfectly align with the qualifications above, we encourage you to apply. Even if this role isn’t the right match, we would love to have your resume on file for future opportunities!

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: Protect Yourself from Fraudulent Activities Targeting Job Seekers

We’ve been made aware of fraudulent activities where an individual or group is pretending to represent Storable, attempting to deceive job seekers by using our company's good name and stellar reputation.

To protect yourself, please consider the following guidelines:

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please directly contact our HR department directly at [email protected] for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to [email protected]

We’re committed to ensuring a transparent and secure hiring process.

Thank you for your vigilance and interest in joining our team.