Stitch Consulting Services, Inc.SI

Email Developer

Stitch is a marketing technology consultancy focused on helping marketers optimize customer engagement and drive results using the Braze platform. They offer services ranging from strategy and implementation to data and campaign management.

Stitch Consulting Services, Inc.

Employee count: 51-200

Canada only

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

This email development role is referred to in Stitch as the Technical Producer role. You’ll be consulting alongside other Stitchers on our Delivery team, including Solution Architects, Business Strategists, and Marketing Strategists, to deliver top-tier marketing solutions centered around Braze for our clients. You will code and document innovative email solutions that leverage automation, dynamic content, data-driven segmentation, and other advanced capabilities to drive higher engagement and response rates. In addition to coding awesome emails, you’ll be meeting regularly with our clients to discuss solutions and best practices. This role requires a unique combination of development expertise and strong presentation skills.

What You’ll Do

  • Craft mobile-responsive email campaigns using HTML, CSS, and dynamic scripting languages (like handlebars and liquid)
  • Efficiently prepare Photoshop files, including expertly slicing and resizing images as needed
  • Translate other templating languages, such as Handlebars and Ampscript, to Liquid
  • Create detailed campaign documentation, including customized work instructions tailored to each client
  • Complete thorough quality assurance processes on the emails you and other Stitchers develop to ensure we are delivering the best emails for our clients
  • Perform work in external platforms based on client needs
  • Prepare for new accounts and meetings in advance by reading and understanding the scope of work, and doing any appropriate research to support the client.
  • Be a leader in discovery, solutioning, best practices, and change management within your client accounts
  • Enrich working relationships by completing commitments within the required timeframes and bringing additional insights and recommendations to every scenario
  • Bring new ideas, recommendations, and solution write-ups to other Technical Producers directly, within projects, or during office hours
  • Maintain effective communication with clients, addressing email revisions and other production-related matters promptly
  • Effectively manage your time to achieve quarterly billable hour targets
  • Stay informed about the latest advancements in Braze and its technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining a minimum of 2 Braze certifications, including the Braze Marketer certification
  • Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement
  • Perform additional duties as assigned and needed

What Does Success Look Like In This Role?

  • You code beautiful emails for our clients, of course! You ensure that all emails have been thoroughly QA’d by you or another Stitcher to ensure we deliver the best work to our clients.
  • Not only are you an awesome email developer, but you’re also an amazing consultant. This means that you are confident meeting with our clients and bringing a strong point of view to them around best practices and creative solutions. You approach your clients’ needs with curiosity and ask questions to develop a deeper understanding of how Stitch can best serve them.
  • You show up to every meeting with our clients and other Stitchers prepared and engaged. Every point of communication - Slack, email, Zoom meeting, or in-person meeting - is an opportunity to impress our clients. You are responsive and work with a sense of urgency.
  • You consistently meet deadlines. We know, we know, this seems obvious! But it’s important. We are a professional services business, so our success depends on the satisfaction of our clients. Meeting deadlines gives the Stitchers you’re collaborating with enough time to complete the tasks that are dependent on your work and ensures that our clients are successful.
  • You manage your weekly schedule well to consistently meet Stitch’s broader quarterly billable targets. You’ll be juggling a variety of activities during the week including heads-down coding, client meetings, Stitch office hours, pursuing certifications, and time-tracking. You may work with multiple clients at one time. Being intentional about organizing your schedule each week will help you feel prepared for the context-switching that consulting involves.

Requirements

  • 5+ years of experience in email development
  • Strong knowledge of marketing technology platforms
  • Solid understanding of HTML, CSS, Liquid, Segments, and Catalogs
  • Ability to translate other templating languages, such as Handlebars and Ampscript, to Liquid
  • Demonstrated ability to learn quickly and adapt to new technologies and concepts
  • Strong organizational skills and the ability to manage multiple tasks effectively
  • 2 or more Braze Certifications, including the Braze Marketer certification, or the ability to quickly obtain them after starting the role
  • Bonus points for experience in email design
  • Ability to travel up to 20% to client sites
  • Availability to travel to Stitch's headquarters in Indianapolis, Indiana during your first week for onboarding
  • Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future.
    Please note: Candidates who proceed to the 2nd round interview will be required to build one email based on a provided brief as part of the interview process.

Benefits

  • Flexible PTO policy
  • Monthly tech stipend
  • Paid parental leave
  • Medical, dental, vision, and life insurance
  • Mental Health Support
  • Enhanced Employee Assistance Program
  • In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Canada +/- 0 hours

About Stitch Consulting Services, Inc.

Learn more about Stitch Consulting Services, Inc. and their company culture.

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At Stitch, we are revolutionizing marketing technology by empowering marketers to create meaningful customer engagement strategies. Through groundbreaking technology and a deep understanding of the evolving digital landscape, we help businesses unlock the full potential of their customer data. Our core mission is to assist marketers in leveraging platforms like Braze to their fullest extent, enabling them to drive real, measurable results. We launched in September 2022 with a vision to offer a modern alternative to legacy marketing clouds, focusing on flexibility, scalability, and rapid value delivery. Our team of experienced martech consultants, who are evangelists for Braze, possess extensive expertise across a variety of platforms including Salesforce, Iterable, Responsys, Adobe, and Cheetah. This diverse background allows us to provide unparalleled insights and solutions, specifically tailored to maximize our clients' investment in Braze and achieve tangible ROI.

Innovation is at the heart of what we do at Stitch. We are committed to helping brands navigate the complexities of the modern martech stack, including the integration of AI and automation to enhance campaign operations. Our approach is not just about implementing technology; it's about transforming how marketing teams work, fostering better collaboration, and bridging the gap between marketing, IT, data, and engineering teams. We pride ourselves on being more than just consultants; we become an extension of our clients' teams, guiding them through migrations, implementations, and the day-to-day execution of their marketing programs. Stitch is dedicated to pushing the boundaries of what's possible in customer engagement, helping brands to not only meet but exceed their marketing goals. Our commitment to excellence is reflected in our Orbit-level Braze Alloys Solutions Partner status and the fact that we hold more Braze certifications than any other organization globally. We continuously strive to help our clients think bigger and dive deeper, ensuring they are always at the cutting edge of marketing innovation.

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