Project Manager

The Role

StarRez is seeking a Project Manager to manage the installation, implementation, and training process for new customers. In this role, you will ensure each project is delivered on time and to the highest standard. You’ll also manage projects with existing customers who are implementing additional software or professional services, helping them expand their use of StarRez.

Beyond project delivery, you’ll build and maintain strong relationships, acting as a trusted advisor to ensure customers achieve success with our platform. This role combines project management, training, and customer engagement, requiring both technical understanding and exceptional communication skills.

Role Specifics

• Work Location: Remote (UK)
• Travel: 40% (The percentage of travel is an estimation and could vary based on business needs.)
• Reporting Structure: This role reports to the Senior Manager, Professional Services.

What You Will Own

• Lead end-to-end implementation projects across EMEA, managing timelines, communications, and delivery to ensure successful outcomes
• Design and deliver engaging customer training (onsite and remote), preparing clear materials and documentation to support user adoption
• Collaborate with internal teams (Support, Development, Sales) to align on customer goals, resolve issues, and contribute to continuous product improvement
• Support existing customers and identify growth opportunities, including up-selling additional modules, services, or integrations
• Conduct tailored solution demonstrations for new implementations and expansion projects, showcasing value and product capabilities
• Contribute to customer resources and best practices, such as help guides, FAQs, release testing feedback, and participation in user groups or trade shows
• Work flexibly and independently, coordinating travel, managing competing priorities, and collaborating across global time zones

Required Qualifications

• 2+ years of experience owning and managing end-to-end customer implementations or projects in a SaaS or higher education context (e.g. Student Information Systems like Oracle, PeopleSoft, SAP, Banner, etc.)
• Proven ability to build trusted partner relationships with customers and internal stakeholders
• Strong oral and written communication skills, including experience presenting to senior audiences
• Excellent problem-solving, issue management, and analytical skills
• Ability to prioritize and manage multiple projects in a fast-paced environment
• Detail-oriented with strong documentation and follow-through skills
• Technologically curious, with the ability to quickly learn new tools and systems

Preferred Qualifications

• Bachelor’s Degree in Higher Education Administration or Business-related discipline
• Knowledge of StarRez software
• Willingness to adopt and advocate for AI tooling to support daily tasks

Reasons to join our Team:

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.