United States onlyAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Title: Migration Services Project Manager
Location: Remote
About the Team:
The Intralinks data migration team is the strategic growth lever for the company. By enabling Intralinks customers on Intralinks legacy products to upgrade to the newest Intralinks products and platforms, you will be the tip of the spear for the companies’ growth in 2022 and beyond. You’ll be part of a global team of experts in the Intralinks platform, FinTech, and cutting-edge new technologies.
About the Role:
This Migration Services Project Manager (MSPM) position will work with new and existing customers to ensure that they are satisfied and successful with Intralinks migration services. The MSPM will orchestrate the successful migration of these accounts from Intralinks legacy and competitor platforms onto new Intralinks platforms and products. The MSPM will coordinate multiple migrations, directly support, and assist in the delivery of migrations, train, lead, and mentor the Intralinks Migration Specialist team to deliver migrations and build high customer satisfaction. The MSPM will act as the voice of the customers internally within Intralinks. Creative, energetic and self-driven, the MSPM understands the customer’s existing Intralinks legacy implementations, and will be able to scope the migration level of effort, teach and train the Intralinks Migration Specialist staff to do the same. This position will be expected to manage 10-15 migrations at a time. The MSPM is expected to have an in- depth understanding of Intralinks’ legacy products and platforms to be migrated, as well as the new Intralinks products and platforms that are the target of these migrations.
Day to Day:
- Ensure consistently positive customer experiences by providing oversight and project management for migration planning, project tracking, delivery, and technical issue resolution
- Help to train and mentor Intralinks Migration Specialists on migration process and related Intralinks products and tools
- Work with customer subject matter experts and Intralinks project team to identify, define, collate, document, and communicate data migration requirements
- Synthesize customer migration requirements to estimate the migration level of effort and project plan and utilize this information to author migration SOW
- Strategize and plan the entire Intralinks migration considering risks, timelines, and potential impacts
- Oversee the entire migration process from legacy data mapping to QC of the migrated data, which may require unexpected adjustments to the process and schedule
- Provide regular status updates to customer and Intralinks stakeholders
- Document everything from the strategies used to the exact migration processes put in place—including documenting any fixes or adjustments made
- Develop best practices, processes, and standards to continuously improve the Intralinks data migration process
- Coordinate migration pipeline by educating, strategizing, and planning with account teams
- Help to develop a continuous migration education and awareness program and coordinate training sessions as required
- Troubleshoot and track product and migration tool issues with product management and engineering teams to ensure that critical migration issues are documented and escalated in an expeditious manner for resolution
- Ensure compliance with regulatory requirements and guidelines for all migrated data
Minimum Qualifications:
- Bachelor’s Degree in information management systems, computer science, or related field.
- Relevant experience in project management and data migration
- Excellent oral and written communication skills, and presentation skills
- Proficiency with MS Office applications including Excel, Word, Visio, Outlook, and Power Point
- Ability to lead and direct a team of migration specialists
Desired Attributes
- Detail oriented
- Possess a clear, professional, friendly, and informative communication style
- Enjoy creative problem and new challenges
- Are a self-directed learner and highly motivated to succeed
- Thrive in a dynamic startup environment, and are comfortable with ambiguity
- Adapt quickly to changing priorities and evolving customer needs
It would be great if you also:
- Experience with the Intralinks Platform
- Demonstrated experience working in Alternative Investments, with an understanding on how business processes work within that vertical.
- Proven knowledge of SaaS Alternative Investment and VDR solution technologies
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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