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SQA Services, Inc.SI

Service Delivery Coordinator II

SQA Services is a leading global resource in Supplier Quality Management, founded in 1995, providing expert quality management solutions worldwide.

SQA Services, Inc.

Employee count: 51-200

United States only

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For almost 30 years, SQA Services has been a premier leader in providing managed supplier quality services for audits, assessments, remote surveillance assessments, corrective actions, remediation, inspections, and engineering to manufacturers within all industries. We deliver services by deploying associates who are located throughout the United States and in 90+ countries around the world to your supplier sites. Our associates are expert quality assurance professionals with broad experience and local knowledge who can represent our clients on-demand and on-site faster than our competitors.

Key Responsibilities

  • Review Auditor capacity and skill set with actual SQA demand to align as much as possible
  • Maintain auditor engagement and retention metrics
  • Onboard new auditors via standard training, onboarding call, and SQA process review.
  • Ensure all SQA auditors have an updated resume before conducting an audit, and at least annually
  • Use scorecard for auditor performance to accurately assign and update StepQ flag
  • Remediate auditor performance and behavior issues
  • Review and approve auditor timesheets

Required Qualifications

  • Bachelor's degree
  • Intermediate knowledge of HR principles, labor laws, and employment regulations
  • Ability to multi-task
  • Flexibility to work on various projects
  • Able to have crucial conversations with employees
  • Ability to handle confidential information with discretion
  • Strong communication and interpersonal skills
  • Strong Microsoft Office computer skills

Preferred Qualifications

  • Bachelor’s degree in human resources, Communication, Business Administration, or a related field
  • 2 + years of experience in an HR role
  • 1 + year of experience in a manufacturing or consulting company
  • Experience working in a fast-paced environment
  • Willingness to learn on the job
  • Problem-solving and critical thinking skills
SQA is an Equal Opportunity Employer. Employment is based on merit and qualifications and is not influenced by race, color, religion, gender, national origin, veteran status, disability, age, sexual orientation, gender identity, marital status, or any other legally protected status.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About SQA Services, Inc.

Learn more about SQA Services, Inc. and their company culture.

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SQA (Supplier Quality Associates) was founded in 1995 by the father and son team of Jim McKay and J. Michael McKay. SQA is recognized as a leading flexible global resource and solution provider for today’s complex supply chain challenges. The organization focuses on Supplier Quality Management, offering managed supplier quality services including audits, assessments, inspections, and engineering services to manufacturers in various industries. Their presence is felt globally through associates strategically located in more than 90 countries. This geographical advantage allows SQA to provide on-site support, enhancing their clients' supply partners' quality assurance processes while minimizing the need for extensive travel.

Committed to excellence, SQA incorporates foundational concepts of quality manufacturing, such as process control, lean manufacturing, and risk management into their operations. Their innovative approach combines best practices with advanced technology solutions to ensure clients have increased visibility and control over their supply chains. Clients benefit from ongoing support, as SQA encourages communication to understand and exceed client expectations. This alignment with client needs is recognized as integral to SQA's mission of facilitating superior supplier quality outcomes through a commitment to high standards of service delivery and continuous improvement.

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SQA Services, Inc.

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SQA Services, Inc. hiring Service Delivery Coordinator II • Remote (Work from Home) | Himalayas