United States onlyWe're a global company of problem solvers, collaborators, and innovators building innovative solutions that enable a safer, more efficient, sustainable world.
Requirements
- Provide technical support to sales representatives, distributors, contractors and end-users and internal departments
- Advise and assist field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems
- Deliver technical training support to internal and external personnel when required
- Determine accurate information and calculations as associated with each sales order
- Develop effective strategies based on thorough analysis of project variables, thus maximizing the likelihood of winning jobs
- Serve as the liaison between external customers and internal departments
- Evaluate needs of the customer and provide technical solutions that best fit the company’s product portfolio
- Listen, understand, and convey customer requirements
- Provide product support information/ direction from existing manuals, bulletins and guides
- Respond to quote requests (functional, technical, and pricing elements) in a timely manner
- Assist in pricing special options
- Identify opportunities for process improvement and streamlining technical support procedures
- Assist product development in developing new and/or enhanced products by communicating trends, needs and issues in the marketplace
- Participate in other duties that relate to the overall goals of the department as assigned
Benefits
- Generous and flexible paid time off
- Competitive health insurance plans and 401(k) match
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance
- Leadership development programs
- Recognition programs
