Manager, Internal Integration and Automation

Description

Sprout Social is looking to hire a Manager, Internal Integration and Automation to the IT team.

Position Summary

Sprout Social is seeking a Manager to lead the foundational integrations and automations (leveraging AI where applicable) between the internal services and tooling we provide to our employees. This role will work closely with the VP of IT, Security, and Compliance, as well as other executive leaders, to shape the long-term vision for intelligent automation that transforms how our teams work, collaborate, and deliver value. An ideal candidate must possess a blend of business acumen, technical expertise, and soft skills, including leadership, communication, and problem-solving abilities, to be successful.

Why join Sprout’s IT team?

Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure presents an exciting opportunity to grow your career in technology, offering exposure to projects across our entire discipline—something you don’t often find in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and encouraged to stretch beyond your core function to make a deeper impact on the broader organization. In short, the work you do here matters, and you’ll feel that day in and day out.

What you’ll do

Team Leadership Strategy

• Lead, mentor, and develop a small team of automation engineers as they hone their craft, fostering a culture of innovation, accountability, and continuous improvement.
• Define the team’s roadmap, aligning initiatives with organizational priorities and measurable business outcomes.
• Define feasible AI use cases that directly align with business KPIs, ensuring measurable outcomes (e.g., cost savings, productivity improvements).

Automation RPA Oversight

• Oversee the design, development, and maintenance of RPA workflows using platforms like SnapLogic, Okta workflows, etc.
• Evaluate requests for and implement automation opportunities to reduce manual effort, improve accuracy, and increase operational efficiency across the organization.
• Ensure proper governance, documentation, and change management for all automation solutions.

Systems Integration

• Manage the integration of core enterprise systems (e.g., CRM, ERP, HRIS) through APIs, middleware, and other automation tools.
• Partner with IT and engineering teams to ensure secure and scalable integration solutions.
• Identify and resolve system interdependencies and technical challenges.

AI Implementation Innovation

• Participate in the evaluation and integration of AI technologies, features, and functionality into internal tools and processes.
• Collaborate with business and technical stakeholders to identify use cases for AI-driven features that enhance productivity and decision-making.
• Stay current with emerging AI/ML trends, tools, and frameworks to shape the company’s internal AI strategy.

Collaboration Stakeholder Management

• Act as the primary liaison between automation, IT, and business teams to understand requirements and deliver tailored solutions.
• Communicate project status, risks, and outcomes to leadership and other stakeholders.
• Manage vendor relationships and evaluate third-party tools to optimize automation and AI initiatives.

Compliance Security

• Ensure that automation and AI initiatives comply with company security policies, data privacy regulations, and best practices.
• Partner with InfoSec teams to evaluate risks and implement appropriate safeguards.

What you’ll bring

If you're a strategic thinker with a passion for technology, a knack for problem-solving, and an ability to lead teams in a fast-paced environment, we’d love to talk with you!

The minimum qualifications for this role include:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience).
• 5+ years of experience in automation engineering, RPA development, or systems integration.
• 3+ years of experience in a leadership or people management role, preferably in automation or IT engineering teams.
• Hands-on experience with RPA platforms (e.g., UiPath, Blue Prism, Automation Anywhere, Snaplogic, etc).
• Solid understanding of APIs, webhooks, and integration patterns between enterprise systems (e.g., CRM, ERP, HRIS).
• Basic knowledge of AI/ML concepts and how they can be applied in internal tools or process automation.
• Strong understanding of software development practices (SDLC, CI/CD) and scripting languages (e.g., Python, PowerShell).

Preferred qualifications for this role include:

• Experience with AI/ML integration in business applications, such as leveraging LLMs or AI APIs (e.g. OpenAI).
• Familiarity with workflow orchestration tools (e.g., Snaplogic, Airflow, etc).
• Relevant RPA certifications (e.g., UiPath Advanced Developer, Blue Prism Professional).
• AI/ML certifications (e.g., Microsoft AI Fundamentals) or related cloud certifications.

How you’ll grow:

Within 1 month, you’ll plant your roots, including

• Meet with key stakeholders (IT, business units, and leadership) to understand current processes, priorities, and pain points.
• Review existing RPA workflows, integrations, and toolsets to assess their effectiveness and identify opportunities for quick wins.
• Conduct initial discovery sessions with internal teams to identify potential AI use cases that enhance productivity or improve systems.
• Conduct 1:1s with each automation engineer to understand skills, career goals, and current challenges.
• Assume ownership of team rituals, including standups, sprint planning, and reporting processes.

Within 3 months, you’ll start hitting your stride by:

• Have a solid understanding of existing and begin to define new priorities, project milestones, and success metrics for automation and AI initiatives.
• Implement a formal process for reporting to leadership on the ROI of automation and AI projects and initiatives.
• Complete a quick-win automation project that demonstrates immediate value (e.g., reducing repetitive manual tasks).
• Begin improving the documentation of current integrations and identify areas for improved reliability, performance, and security.
• Evaluate existing automation platforms, integration tools, and internal AI solutions to ensure they meet current and future needs.

Within 6 months, you’ll be making a clear impact through:

• Implement and evaluate the success of at least one AI-driven feature within internal tools.
• Develop standards, best practices, and a centralized repository for automation processes.
• Provide targeted training (RPA certifications, AI/ML fundamentals) to upskill the team.
• Complete enhancements to critical system integrations to improve data flow and reduce failure points.
• Implement metrics (e.g., hours saved, error reduction, ROI) to track the impact of automation initiatives.

Within 12 months, you’ll make this role your own by:

• Scale automation initiatives across multiple departments, achieving a defined target (e.g., 20% reduction in repetitive manual tasks).
• Build relationships with AI and automation vendors to explore advanced capabilities and cost efficiencies.
• Steer an agreed long-term strategy for intelligent automation, combining RPA, AI, and workflow orchestration to position the company as a leader in internal automation.
• Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:

• Zone 1 (New York, California, Washington): $135,872 (min), $169,800 (mid), $203,808 (max) USD annually
• Zone 2 (All other US states): $123,500 (min), $154,400 (mid), $185,300 (max) USD annually

The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.