Program Manager, Customer Experience

Ambitious cloud companies all over the world trust Sprinto to power their security compliance programs and sprint through security audits without breaking their stride.

Sprinto

Employee count: 201-500

India only

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Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. We're looking for a Program Manager, Customer Experience to build and scale programs that make our customer journey more predictable, efficient, and valuable.

Requirements

2-5 years in Program Management, Customer Success Operations, Service Delivery, Implementations, Business Operations, or a similar cross-functional role in B2B SaaS
Proven experience leading complex initiatives with multiple stakeholders, competing priorities, and measurable business outcomes
Strong operator mindset: able to move from ambiguous problem statement to charter, milestones, owners, metrics, and launch plan
Excellent written, verbal, and executive communication skills; comfortable presenting to senior stakeholders and working teams alike
Data fluency with Excel / Google Sheets and strong comfort with dashboards, KPI design, and operational analysis; SQL / BI skills are a plus
Experience improving customer lifecycle motions such as onboarding, adoption, support, renewals, handoffs, or enablement
High ownership and change-management capability: can influence without formal authority and drive adoption across teams

Benefits

Generous Paid Time Off
Health insurance with coverage up to INR 10 lakh for you and your family
Accident protection of an additional INR 10 lakh
Life insurance worth 3× your annual salary
Annual allowance of up to INR 14,000 for co-working
Commitment of USD 1000 annually to help you level up your skills
Unlimited leaves

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About the job

Apply before

Jun 18, 2026

Posted on

Apr 19, 2026

Hiring timezones

India +/- 0 hours

Job categories

CX Program Manager Customer Program Manager Program Manager

Skills

Program Management Customer Success Operations Service Delivery Implementation Business Operations Excel Google Sheets Dashboards KPI Design Data Analysis SQL Change Management Onboarding Executive Communication Make Sprinto

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About Sprinto

Learn more about Sprinto and their company culture.

View company profile

Sprinto is in the business of security compliances for cloud companies.

Ours is a platform that works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard.

By raising the bar on security, Sprinto ensures continuous compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence.

After all, demonstrating a commitment to good security practices is one of the highest leverage things any cloud company can do to prove that they are built for big things.

Hundreds of fast-growing cloud companies trust Sprinto to manage security compliances and audits:

Founders love it because Sprinto gets them compliant fast. This helps them show product maturity and business legitimacy – a baseline for unlocking large deals.
Engineers love it because Sprinto integrates seamlessly with systems. And because automation frees them to focus on the things they love – building exceptional products.
Auditors love it because Sprinto produces the exact evidence they need to attest your company, saving them a great number of hours and effort collecting documents.