Production Adoption Manager - Remote

Responsibilities

• Develop and implement adoption strategies for new clients, ensuring a smooth transition and integration of our products/services.
• Build and monitor customer usage data and generate insights and recommendations to both clients and internal teams to ensure optimal product use.
• Work closely with sales, customer service, and technical teams to address client needs and enhance product adoption
• Identify opportunities for upselling and cross-selling within existing accounts, collaborating with sales teams to execute these opportunities.
• Develop and deliver training sessions and workshops required for customers, enhancing their understanding and engagement with our product.
• Maintain a thorough understanding of the market and the competitors to build differentiation and value to our customers.
• Maintain detailed records of client interactions and strategies, ensuring accurate tracking of adoption metrics and sales outcomes.
• Provide feedback to product development teams based on client interactions and usage trends to influence future product enhancements.
• Address any issues or challenges that may affect the product adoption process.

Requirements

• You have 2+ years of product management experience. It's great if some of this has been in a B2B software scenario
• You can map a complex B2B product in your head, and can naturally think of the use cases that could be affected by a change
• You can create detailed product roadmaps and collaborate with stakeholders to resolve any dependencies
• You can work with engineering and design to ensure customer goals are achieved
• You have basic wire-framing skills. At the very least you can draw to breathe life into a feature description
• You have effective written and verbal communication skills
• Analytical mind with a problem-solving attitude

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Group Term Life Insurance
• Company Sponsored Device
• Education Reimbursement Policy.