United States onlyPlease note: we are currently at capacity for this role. However, we'd still love to connect with you! By applying to this role, you will be added to our waitlist. We will contact you as soon as we need more mentor support in this role .
The Opportunity
We are looking to hire a TA who is an experienced software engineering professional and is passionate about supporting students to learn the content covered in our curriculum.
TAs provide support via chat and emails to help students progress in the curriculum by answering quick-stop questions.
Please reach out to us with any questions to [email protected]
Responsibilities:
- Be available on time for your scheduled TA shift(s)
- Respond to students within at most 30 minutes (if you notice increased student demand, please let us know so we can look into staffing more TAs for high demand shifts)
- Provide high quality responses to student questions and technical/curricular review requests in the form of email and chatto help students unblock themselves
- Keep interaction times per student below 30 minutes (for extensive issues, students can re-queue to give other students a chance to get TA help)
- Notify the Springboard team of planned breaks and vacations at least 1 week in advance
Expectations
- Available on your shift to answer subject matter questions and provide feedback/troubleshooting on student exercises, projects and other curriculum related elements
- Empathetic, kind, polite and have excellent written and video communication skills
- Patient and take your time to understand the intent of the student when they reach out, analyze their issue and further adapt to the situation depending on the dynamics of the interaction
- Able to demonstrate interest in the student's success
- Proficient with and able to explain usage of tools covered in the SEC curriculum, especially JavaScript, PostgreSQL (and databases in general), Python, Flask, Node and React
- Effective at guiding learners through code troubleshooting and responding to code related questions; sharing screens/control as necessary to facilitate guidance
- Know how to troubleshoot software installation on MacOS and Windows (and ideally Linux)
- Great at time management and prioritizing important elements at times of high TA demand
- Familiar with other student support channels and are able to direct the student to the appropriate channel if relevant (e.g. the career coach for career related questions or the job guarantee)
After you apply:
- We will reach out to shortlisted applicants within 1 week of application date to schedule an interview
- We will then proceed with onboarding the selected candidates
We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds, and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
