Customer Care Administrator

Job Summary:

Speedcast’s Customer Care team is responsible for supporting our Customer’s Mobile Satellite Services (MSS) as well as Low

Earth Orbit services (LEO) provisioning and activation requests.

Working in line with standard operating procedures, Customer Care Administrators will respond and action requests to ensure

service orders, questions and concerns are dealt with in a timely and efficient manner.

By utilizing both in house and vendor portals, the Customer Care team will ensure our Customer’s critical communications are

online and operational ready to support their business needs.

Key Areas of Responsibility:

· Provision of Starlink, Iridium, Inmarsat, Thuraya, Telenor services. Prepare and submit orders in the portals

· INM-C Accounting Authority and PSA services. Update particulars and customer billing information.

· Interact with internal and external tools/platforms.

· Process Speedmail account request.

· Maintain internal and external professional relationships

· Encompass Speedcast’s values in everyday activities

Requirements

Academic Qualifications · Secondary education or Higher Degree · Written and verbal communication skills both in English and Greek languages

Experience

Essential: · Experience in Microsoft products · PC experience in a Windows operating environment Desirable: · Experience with Satellite communication products · Experience in Starlink, Iridium, Inmarsat, Thuraya, Telenor products. -

Skills / Competencies

· Excellent communication skills in English · Attention to detail and ability to work under pressure and meet critical deadlines · Shows Initiative, Team player

Strength / Character

· Passionate about delivering first-rate customer experience · Ability to work independently with little direction · Consistently demonstrate professional, positive and approachable attitude and discretion in a multi-cultural environment · Demonstrate sensitivity in handling confidential information

Working at Speedcast:

At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.

We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.

Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.

Top reasons why people love working at Speedcast:

• Our global presence– you get to work with clients and colleagues all over the world, in every continent

• Talented teammates– your co-workers are the best and brightest in the industry

• Industry leadership– be part of the latest advancements shaping the future of communications

• Ability to develop skills– work across departments to gain new skills and valuable experience

• Choose your environment– we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.

• Grow your career- Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.

• Work on diverse projects– every day is different with our customers from a range of industries around the world

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available by visiting the below link:

https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.