Customer Support Associate

Through groundbreaking technology, Cargo One GmbH, operating as cargo.one, is revolutionizing the air freight industry at cargo.one. The company is dedicated to digitizing the traditionally manual and time-intensive process of booking and marketing air freight capacity. cargo.one provides a platform that offers instantly bookable quotes for multiple airlines, making it the first of its kind. This innovative approach addresses the industry's need for greater transparency and efficiency, where it previously took hours for freight forwarders to obtain quotes from airlines. By connecting directly into airlines' systems, cargo.one delivers real-time visibility of available capacity and pricing, a significant leap forward from asynchronous booking processes reliant on phone calls and emails. This digital transformation enables substantial cost savings for both freight forwarders and airlines. Airlines gain access to a cost-effective, data-driven, and fully digital distribution channel, allowing them to reach a broader customer base and enhance their financial performance.

Freight forwarders, in turn, benefit from a comprehensive solution that empowers them to seamlessly manage buy rates, derive dynamic sell rates, and provide near-instant quotes to their customers. The platform's intuitive design makes booking air cargo as simple as booking a flight on popular travel websites. cargo.one is not just a booking engine; it's building a global operating system for air cargo. The company's advanced API technology delivers real-time rates, schedules, availability, and prices through a unified platform, trusted by thousands of freight forwarders globally. This focus on technological innovation allows cargo.one to offer tools for optimizing every step of shipment workflows, from comparing offers and booking to tracking shipments. By fostering collaboration and data exchange, cargo.one is paving the way for a more productive, efficient, and interconnected air cargo ecosystem, ultimately aiming to build the backbone of modern air freight.